TOUSSAINT FORBES
Palm Coast, FL 32164
Telephone: 917-***-****
Email: ac0d76@r.postjobfree.com
OBJECTIVE: Seeking a challenging career in a company, firm or bank which will allow the utilization of over fifteen years of customer service experience.
EDUCATION:
Baruch College
Manhattan, New York
BBA Major Marketing
EXPERIENCE:
2/2011 – 5/2013 FJC Security Services
JFK International Airport, Jamaica, N.Y.
Position: Security Agent
Duties: Pro-actively ensuring the protection within the airport by screening incoming clients for valid credentials to enter the airport operations area. Ensuring vehicles were safe while on airport property.
4/2008 – 2/2011 Covenant Aviation Security
JFK International Airport, Jamaica, N.Y.
Position: Security Agent
Duties: Pro-actively ensuring the protection within the airport by screening incoming clients for valid credentials to enter the airport operations area. Ensuring vehicles were safe while on airport property.
6/2007 – 4/2008 Lend America
Hauppauge, N.Y.
Position: Telemarketer/Loan Officer
Duties: Identified potential mortgage customers by reading telephone and zip code directories and other prepared listings. Influenced customers to refinance while relaying information on all relevant services
2/2007 – 4/2007 First Fidelity Mortgage Group
Melville, N.Y.
Position: Telemarketer
Duties: Identified potential mortgage customers by reading telephone and zip codes directories and other prepared listings. Maintained high volumes of calls while achieving or surpassing all quotas.
6/2006 – 12/2006 Century 21 Realty
Jamaica, N.Y.
Position: Real Estate Agent
Duties: Arrange meetings between buyers and sellers to negotiate transaction details. Made calls in order to initiate sales and marketing activities in order to generate real estate clientele
11/2004 – 6/2006 Coldwell Banker
Rosedale, N.Y.
Position: Real Estate Agent
Duties: Arrange meetings between buyers and sellers to negotiate transaction details. Made calls in order to initiate sales and marketing activities in order to generate real estate clientele
9/1993 – 3/2004 JP Morgan Chase
Hicksville, N.Y.
Position: Customer Service/Collections
Duties: Managed a high-volume workload within a deadline-driven environment. Resolved high average inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume). Assist customers with billing disputes and payments. Worked the call centers and automated dial-in system.
REFERENCES AVAILABLE UPON REQUEST