Nadine Chappell
**** ******** **, **** ***** Texas 76114 817-***-**** ac0d4q@r.postjobfree.com
Objective
I am a self-motivated, organized, detail oriented, analytical team player with the capability to learn quickly.
Experience
Oct 2016-current
Office manager
Manufacture invoices
Schedule appointments/create daily work schedule for crew
answer phone, emails, or text messages
design marketing information for advertisement
provide quotes for new customers
Data entry of customer contact information
Aug 2005 – Oct 2016
Affordable Lawn Care
City of Fort Worth
Fort Worth, Texas
Fort Worth, Texas
Senior Account Tech/accounting services
Audit 300,000 customer accounts to verify billing data for accuracy and correct discrepancies
Provide customer service to account holders and resolve customer billing disputes
Review information related to personal and commercial customer accounts to determine how to correct various billing, payment, deposit and refund problems through adjustments
Send recheck request to field personnel on a daily basis for additional information concerning the possible misreads, malfunctioning meters, or leaks at customers’ locations.
Review analyze and input information obtained from computer generated rechecks and field personnel rechecks in connection with customers’ accounts
Calculate and bill estimated monthly consumption where a physical reading is not possible.
Cancel and re-bill customers’ accounts based on analysis of current and previous billing anomalies.
Perform analysis, calculations, and adjustment to customers’ accounts related to the allowance for verified water leaks.
Monitor customer accounts to determine if any unusual trends have occurred.
Process special billing for septic haulers and large commercial customers’ having blow down, deduct and effluent meters.
Train department personnel on pertinent City policies and procedures.
Apr 2001 - Sep 2004
Teacher
Kiddie Junction
Fort Worth, Texas
Recorded, calculated and received payments.
Assumed duties of Director and Assistant Director in their absences.
Prepared, organized, inspected and opened facility for daily operations.
Jan 2000 - Apr 2001
Wilson Properties
Fort Worth, Texas
Office manager
Audited financial statements for accounts payable and receivable.
Drafted Farm and Ranch real-estate sales contracts
File, answer phones, send e-mails, sort mail, fax
Apr 1997 - Jan 2000
Home Health of Tarrant County
Fort Worth, Texas
Payroll Clerk
Evaluated, entered, and tracked new hire packets; processed I-9, W-4’s, and criminal history.
Reviewed, and processed payroll for 450+ employees.
Calculated mileage and expense reports; balanced payroll.
Supervised floaters, scheduled, recruited and verified floater completed task assigned.
Education
Jan 1995 - Oct 1995
National Education Center
Fort Worth, Texas
Medical assisting diploma
Graduated with honors
Skills
10 key
AS400(Cisco)
Main frame
GIS
Permits Plus
People Soft 8
Outlook
Microsoft Office Suite- Word, Power Point, Excel, Access