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Customer Service Data Entry

Fort Worth, Texas, 76114, United States
May 19, 2017

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Nadine Chappell

**** ******** **, **** ***** Texas 76114 817-***-****


I am a self-motivated, organized, detail oriented, analytical team player with the capability to learn quickly.


Oct 2016-current

Office manager

Manufacture invoices

Schedule appointments/create daily work schedule for crew

answer phone, emails, or text messages

design marketing information for advertisement

provide quotes for new customers

Data entry of customer contact information

Aug 2005 – Oct 2016

Affordable Lawn Care

City of Fort Worth

Fort Worth, Texas

Fort Worth, Texas

Senior Account Tech/accounting services

Audit 300,000 customer accounts to verify billing data for accuracy and correct discrepancies

Provide customer service to account holders and resolve customer billing disputes

Review information related to personal and commercial customer accounts to determine how to correct various billing, payment, deposit and refund problems through adjustments

Send recheck request to field personnel on a daily basis for additional information concerning the possible misreads, malfunctioning meters, or leaks at customers’ locations.

Review analyze and input information obtained from computer generated rechecks and field personnel rechecks in connection with customers’ accounts

Calculate and bill estimated monthly consumption where a physical reading is not possible.

Cancel and re-bill customers’ accounts based on analysis of current and previous billing anomalies.

Perform analysis, calculations, and adjustment to customers’ accounts related to the allowance for verified water leaks.

Monitor customer accounts to determine if any unusual trends have occurred.

Process special billing for septic haulers and large commercial customers’ having blow down, deduct and effluent meters.

Train department personnel on pertinent City policies and procedures.

Apr 2001 - Sep 2004


Kiddie Junction

Fort Worth, Texas

Recorded, calculated and received payments.

Assumed duties of Director and Assistant Director in their absences.

Prepared, organized, inspected and opened facility for daily operations.

Jan 2000 - Apr 2001

Wilson Properties

Fort Worth, Texas

Office manager

Audited financial statements for accounts payable and receivable.

Drafted Farm and Ranch real-estate sales contracts

File, answer phones, send e-mails, sort mail, fax

Apr 1997 - Jan 2000

Home Health of Tarrant County

Fort Worth, Texas

Payroll Clerk

Evaluated, entered, and tracked new hire packets; processed I-9, W-4’s, and criminal history.

Reviewed, and processed payroll for 450+ employees.

Calculated mileage and expense reports; balanced payroll.

Supervised floaters, scheduled, recruited and verified floater completed task assigned.


Jan 1995 - Oct 1995

National Education Center

Fort Worth, Texas

Medical assisting diploma

Graduated with honors


10 key


Main frame


Permits Plus

People Soft 8


Microsoft Office Suite- Word, Power Point, Excel, Access

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