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Technical Support Self Employed

Location:
Grand Rapids, Michigan, United States
Posted:
May 19, 2017
Email:
ac0d4b@r.postjobfree.com

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**** ****** ***** ** *** C Phone: 616-***-****

Grand Rapids, MI 49546 Email: ac0d4b@r.postjobfree.com

Objective: Obtain long-term contract or full time employment where I can provide clients with excellent IT support and service, including network and PC maintenance and repair.

Software Skills

Citrix Metaframe XPs FR3, XPa and 1.8, MS Terminal Services

Crystal Reports 8.5/9.0, Label Matrix 7

DHCP, DNS, & WINS – designed, implemented and maintained.

Doors 7x/8x/9x Administration. Dimension 2009 Administration.

ESET, F-Secure 7.x, Norton Internet Security Suite 2003-2007, Panda, Trend Micro, etc.

GenTran 5.x, Ghost 2005/2003, Acronis, etc

LogMeIn, LogMeIn Rescue, JoinMe, VNC, RDP, and other similar remote access tools.

MS Exchange 2007, 2003, 2000, 5.5, SharePoint

Novell 6, SB 5, NW 4.x, NW 3.1x; GroupWise 5.5 & Group Wise 6

Office: Office 365, 2010/13, 200x, XP, 97 and Visio Pro 2012/2013

PalMate™ ERP, Fourth Shift 4.x/5.x/6.x, IQMS – ERP software

SQL 2012, 2008, 2005, SQL Express, Oracle 9i, 8i – install and maintain

Track-IT!, OnTime 2010, HP Service Desk, Livetime 5.5, Remedy, Magic, HEAT

Veritas Backup Exec 8/9/Win/Novell, Syncback, Acronis Backup, Windows Backup

Visio 20xx. SmartDraw 5.0

Windows Server: 2012 R2, 2008 R2, 2003, 2000, NT 3.51/4.0, Hyper V 2008.

Windows: 8, 7, Vista, XP, 2000 Pro, NT 3.51/4.0, 9x, 3.1x

WSUS and SCCM – maintained.

Languages

DXL, VBA for Excel/Access, HTML, QBASIC, COBOL, RPG II/III, PASCAL, C++

MS-DOS bat files, GW-BASIC programs, Paradox 4.5. DBASE 3 & 4, Fox Base+

SQL 2012/200x wrote small queries to obtain desired data.

Visual Studio 2012/2013: light coding – mostly tweaking input screens.

Hardware & Hubs

Cisco, Linksys and various wireless routers – configuration & security setup.

Firebox 700 (Firewall hardware), Cisco 2950, 450X, 3650 and other assorted switches

HP Jet Direct devices – internal and external.

Certificates & Training

IBM Service training, IBM ThinkPad training, and Windows NT training,

Network+, A+, Novell 3.x CNA, HP LaserJet III/IV training,

Windows NT Server, 2000 & 2003 server training– AD, Security, configuration, etc.

Previous Long Term Contracts/Positions

02/2016 – 07/2016 Challenge Manufacturing Walker, MI 616-***-****

02/2015 – 02/2016 JG Consulting – Owner - IT Network and Computer Consultant

Contract: Challenge Manufacturing, Help Desk Supervisor

Maintained Track-It! Server, database, and help desk work orders.

Created tape & disk backups for email databases, server shares, and server states.

Created and implemented network security on server data shares.

Maintained network documentation for servers and various network equipment.

Imaged, configured, and installed numerous PC’s.

Connected to customer networks using RDP & SCCM Remote Control.

Maintained networks: Server 2012 R2, 2008 R2, Hyper V, Windows 7, SQL20xx.

Created SQL queries and scripts to extract data from SQL databases.

Created metric reports from Track-It! and Crystal Reports.

12/2012 – 01/2015 IT/PC Consultant/Contractor – Self Employed

Provided technical support for PC, network, hardware, software and related issues for individuals and West Michigan small businesses.

07/2012 – 11/2012 Experis Grand Rapids, MI 616-***-****

Client: Perrigo, Co. Allegan, MI

Position: External Service Desk Analyst (Contract)

Provided support by phone and email to internal users, external users, vendors and customers that connected to the Perrigo company LAN/WAN.

Connected to users PC’s via SCCM, RDP, UNC paths, and various IT tools.

Created and maintained knowledge base articles to help technicians, staff, and users to solve similar problems, requests, and incidents.

11/2010 – 06/2012 IT/PC Consultant/Contractor – Self Employed

Provided technical support for PC, network, hardware, software and related issues for individuals and West Michigan small businesses.

07/2010 – 10/2010 The Judson Group Grand Rapids, MI 616-***-****

Client: Hope Network Grand Rapids, MI

Position: IT Help Desk (Contract)

Provided support to 1100 users with PC, network, phone, software etc.

Tracked service requests using MS SharePoint.

Built, configured, installed, and maintained user’s PC’s and laptops.

Configured and installed 200+ new printers throughout the organization

Helped implement better connectivity measures with new printers.

Imaged PC’s and laptop’s using Ghost. Streamlined process from 6-8 hours to 3-4.

Administered Windows Server 2008 & 2003. Used SCCM for auditing & updates.

Maintained hardware inventory using SCCM & Track-IT.

Created and maintained Visio documents pertaining to network and processes.

Maintained DNS, DHCP, WINS, WSUS, and SCCM servers.

08/2009 – 01/2010 GFT Forex, Ltd. Grand Rapids, MI 616-***-****

Position – IT Service Desk Technician (Part time)

Provided support to users with PC, network, phone, software and other issues.

Accessed user PC’s using LogMeIn Rescue, RDP, etc. to help train & solve issues.

Built, configured, installed, and maintained user PC’s and laptops.

Imaged PC’s and laptops using Ghost.

Maintained computer hardware and software inventory.

User administration on Windows 2008 & 2003 – migrating to 2008.

Maintained DNS, DHCP, WINS, and WSUS servers.

03/2008 – 07/2009 IT/PC Consultant/Contractor – Self Employed

Provided technical support for PC, network, hardware, software and related issues for individuals and West Michigan small businesses.

06/2007 – 02/2008 The Empire Company Zeeland, MI 616-***-****

Position - MIS User Support Specialist

Provided support to users with PC, network, phone, software and other issues.

Maintained Track-IT! 7.0 work orders, users, and hardware and software inventory.

Built, configured, installed, and maintained user’s PC’s and laptops.

Imaged PC’s and laptops using Ghost.

Created customized MS-DOS, GW-Basic, Excel and Access scripts, batch files, etc.

Maintained DNS, DHCP, WINS, and WSUS servers.

12/2004 – 02/2007 IT/PC Consultant/Contractor – Self Employed

Provided technical support for PC, network, hardware, software and related issues for individuals and West Michigan small businesses.

Created customized MS-DOS, GW-Basic, Excel and Access scripts, batch files, etc.

08/2002 – 02/2004 Custom Profile, Inc. Grand Rapids, MI 616-***-****

Position - MIS Coordinator

Maintained Netware SB 5 network, Win 2k Servers, DSL, Citrix, etc.

Maintained Oracle 8i server and ERP (IQMS) software.

Created/maintained SQL queries and Crystal Reports 8.5/9.0 accessing Oracle 8i, Excel spreadsheets and MS Access 2000 databases.

Created customized MS-DOS, GW-Basic, Excel and Access scripts, batch files, etc.

Created and modified labels using Label Matrix 7.0 & Crystal Reports 8.5.

Implemented and installed Active Directory Servers, ERP (IQMS) and Exchange 2000 hardware and software.

Converted Access 2000 databases to XP. Created Access XP databases.

Used macro’s to pull data from other data sources – Access, Excel and Oracle.

Implemented static IP address assignment on network.

Installed new HP print servers and printers on servers, Citrix, and the network.

Implemented & installed FTP/EDI communication with Herman Miller.

Created and implemented an Asset/Inventory Management system and policies.

Maintained phone system, installing lines, connections, drops, and phones.

Maintained DHCP, DNS, & WINS servers.

Created Visio, Word, and Excel documents pertaining to network and processes.

03/2001 – 05/2002 John Widdicomb Company Grand Rapids, MI

03/1997 – 08/1998 Position - MIS Specialist

Maintained NetWare 4.11 network, DSL, ISDN, modems, hardware, and software.

Maintained Fourth Shift database system. Converted Paradox apps. to Access 97.

Created macro’s to pull data from Access, Excel and Fourth Shift system.

Created new Access 97 and Excel 97 forms and reports for office personnel.

Created/maintained SQL queries for Crystal Reports, MS Access, & Fourth Shift.

Created customized MS-DOS, GW-Basic, Excel and Access scripts, batch files, etc..

Created and implemented an Asset/Inventory Management system and policies.

Created and implemented new network policies and procedures.

Implemented 20 Windows’s 95 PC’s into existing network.

Created Windows 95 training classes for users – also trained users.

Maintained phone system – installing new lines, connections, drops, and phones.

Maintained DHCP, DNS, & WINS servers.

Created and maintained Word and Excel documents for network.

Education

New Horizons – Grand Rapids

Obtained Network+ and A+ Certifications.

Completed Classes for MCSE, CCNA, and Security+

Grand Rapids Community College GPA 3.7

Pursuit of AA in Computer Science

MS-DOS, Windows, GW-BASIC, C++, PASCAL, and COBOL classes

Key 5 Institute GPA 4.0

Computer programming – COBOL & RPG II/III and Basic Accounting principles



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