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Customer Service Field

Washington, District of Columbia, United States
May 19, 2017

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Grant L Brock

**** * ***** *.*.

Washington, D.C.20019


Telephone (202) ***-****

Qualifications Summary

Field service telecommunications professional with 30 plus years of experience in service and installation of copper, coax and fiber. Excellent in customer service problem solving with computer and organizational skills. Highly committed to doing excellent work .

Professional work Experience

Verizon Communication of Virginia 1997 to 2013

l Provided telephone installations and repair services to residential and commercial clients throughout the Metropolitan area. l Pulled cat5, 5e,6 and coaxial cable and terminate. l Installation of cable racks and patch panels

l Building of wire closets

l Pulling of riser cables for feeder lines

l Testing of wire and cable with wire scope and other test equipment. l Coordinate the cross-reference of closet inventory to actual telephone Jack and labeling and validate.

l Lead tech for Metropolitan Police Department telecommunications l Installed intercom systems in DC Government sites l Installations of FIOS voice, data, video

Triton Security 2015 to 2016

l Provided security to a gated community of apartments l Patrol grounds and perimeter and inside parking garages l Monitor cameras for guard house

l Traffic control

l Assist in emergency conditions

l Maintain daily reports

Special Trainning/ Certifications

l Cat6 cable installations (2001)

l Bogan Communications (2002)

l Krone Certified (2000)

l ISDN certified (1999)

l BICSI certified installer (1999)

l Fios installer (2010)

l Friden Alcatel postal equipment repair( 1991)

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