CARLOS AGOSTO ** WASHINGTON AVENUE LYNBROOK, NY **563 516-***-**** ac0d39@r.postjobfree.com

EDUCATION

STEVENS INSTITUTE OF TECHNOLOGY – HOBOKEN, NEW JERSEY

****-**** ****** ** ******* – Project Management

SAINT JOHN’S UNIVERSITY – QUEENS, NEW YORK

2001-2003 Reserve Officers Training Corps – Military Science

BROOKLYN COLLEGE CITY UNIVERSITY OF NEW YORK – BROOKLYN, NEW YORK

1998-2003 Bachelor of Science – Computer & Information Science

EXPERIENCE

KLIGER-WEISS INFOSYSTEMS – GREENVALE, NEW YORK

6/2016 – Present Director Support Services

Oversees daily Information Technology support operations for Point of Sale (POS), Mobile Point of Sale (MPOS), Project Management, New Store Installations, Training, Data Management, and Back Office Applications. Provides leadership to a 40-person team supporting over 2,000 retail stores in over 100 clients. Leads the management team through fusion meetings reviewing the company’s portfolio of projects and briefs executives on progress.

2/2012 – 6/2016 SENIOR MANAGER RETAIL SYSTEMS SERVICES

Managed daily IT operations for Point of Sale (POS) Support. Provided leadership to a 27-person team supporting over 1,800 retail stores in over 100 clients. Assisted Director of Retail Systems Services in areas of IT Support, Project Management, New Store Installations, Training, Data Management, and Back Office Application Support. Provided Mobile Point of Sale (MPOS) Support and served as backup Airwatch Mobile Device Management Administrator. Lead the management team through fusion meetings reviewing the company’s portfolio of projects and briefed executives on progress.

UNITED STATES ARMY RESERVE – FORT TOTTEN, NEW YORK

2/2001 – 4/2012 Captain

Executive Officer spearheaded all aspects of daily operation management as second in command for a 97-person engineer unit. Briefed senior leaders in areas of operations, logistics, maintenance, and safety. Received the Bronze Star Medal during deployment in support of Operation Iraqi Freedom 07-09.

FIFTH & PACIFIC COMPANIES – LIZ CLAIBORNE INCORPORATED – NORTH BERGEN, NEW JERSEY

11/2010-2/2012 Project Analyst

Project management in a complex and fast paced Retail Store Information Technology Systems Environment; provided updates to Management and Business Stakeholders; maintained relationships with 3rd party vendors; new technology analysis, testing, deployment and production support; Project Team training; process analysis & documentation; hardware depot management.

6/2008-11/2010 Senior Retail Systems Analyst

Lead Level 2 IT Analyst for Technical Support Group; provided leadership to Team Members and Management of Key Projects; while continuing to provide tier 2 support.

10/2005-6/2008 Retail Systems Analyst

Level 2 IT Support – Provided support to over 500 retail stores. Responsible for incident/problem analysis, resolution, and escalation; Conducted onsite new store installations. Familiarity with Coalition POS; SQL concepts; AJB centralized payment; PCI Compliance; and client/server technology.

6/2004-10/2005 Corporate Support Analyst

Level 1 IT Support – Provided support to corporate, retail, and warehouse end users.

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