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Human Resources Resource

Jacksonville, Florida, United States
May 19, 2017

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Katie Berry

*** ********* *****

Saint Augustine, FL 32092

Cell – 270-***-****

Summary of experience:

Extensive background in Human Resources, Recruiting, Taleo HR System Integrations

Oracle/Taleo knowledge and training – Modules include : Recruiting, Onboarding Transitions, OBI and BO, Performance

Oracle/Taleo Configuration and Design

Consulting and Talent Management Recruiting

Integrations - Taleo Client Connect, Lawson, Kronos, Salesforce, PeopleSoft, ADP, TalentWise, HireRight and PeopleSoft

Technical upgrades for global corporations

Knowledge transfer to system users and creation of training materials

Recruitment and Retention

Human Resource records management

Human Resource policies development and legal compliance

Vendor Integrations and testing

Taleo customization, implementation and upgrade of the system

Configuration and Administration – Taleo Enterprise Edition Current v15


Oracle Taleo Certification – Pearson University

Modules – Recruiting, Transitions, Performance, Business Intelligence Reporting

Employment History

06/2010 - 02/2017

Contract Oracle Taleo Consultant

Assist with the development, testing, and documentation of all new processes and integrations.

Responsible for working to develop system strategies to meet business needs.

Manage Taleo content including custom correspondence and job templates integrated through Taleo.

Create Taleo training documentation and provide end user training.

Configuration changes and knowledge transfer to other users of the HR systems.

Gather, analyze and document business requirements and make appropriate design recommendations.

Provide technical assistance in identification, evaluation, and development of system solutions that meet or improve business standards and practices.

Create and document information for test plans, upgrades & new releases; help coordinate work of others to develop, test, install and modify programs

Create reports, dashboards, and documents to fulfill basic information requests utilizing Business Intelligence Reporting.

Monitored, corrected and maintained the candidate files through Taleo Client Connect Integration tool.

12/2008 - 05/2010

Taleo Support Analyst Taleo Corporation

Performed efficient Taleo client incident management via Salesforce.

Analyzed, researched and tested client reported issues to determine build prioritization, possible workaround, or configuration changes.

Served as an internal knowledge resource for other members.

Analyzed and validated issues transferred to Taleo development to determine solutions.

Ensured all client contact is handled professionally and with excellent customer care.

Acts as the key point of contact for production issues and in the escalation and resolution process

Communicates at all levels as a key factor for success utilizing technical documentation, emails, meetings and client updates.

Provide a delightful customer experience with every customer contact, ensuring the professional handling of every issue

Provide telephone and email support to internal and external customers

Perform efficient incident management, while maintaining metric quotas

Utilize knowledge of technologies to make solution recommendations

Analyze and validate issues transferred to Development and offer suggestions on fixes as needed

Act as liaison between customers, Development, Product Management, Consultants, and QA, etc

Manage and ensure documentation of assigned incidents, including internal and external communications

Learn, understand, maintain and contribute to internal support processes

Analyze, develop, and improve internal processes

Maintain strong adherence to Service Level Agreements

06/2008 - 08/2008

Contract Recruiter Allstate Insurance

Screening candidates and preparing the hiring manager for scheduled interviews.

Presenting an offer to finalists and negotiating details.

Developed sourcing strategies.

Screening, recruiting, interviewing qualified candidates, assessing talent and skills of applicants, and referring qualified candidates to hiring managers.

Schedule interviews between candidates and hiring managers and participate in panel interviews as requested.

Develop and execute recruiting solutions such as internet sourcing, direct sourcing, networking, and job fairs.

Review media and weekly ads to identify trends and prospects.

Work with hiring managers to identify specific talent needs.

Develop and maintain a diversified pool of candidates for placement for open positions.

Handle internal and external telephone calls from candidates and people interested in open positions.

Establish and maintain relationships with internal and a variety of external recruiting sources, and develop and maintain interview guides for hiring managers.

03/2008 - 06/2008

Contract Recruiter HSBC with Superior Staff Resources

Recruited 200 employees for 2007 tax season.

Administer benefit information and completed new hire orientation for all new employees.

Reinvented new hire orientation program to include Human Resources information and HSBC resources.

Conduct background checks, reference checks and administered drug screens for all new hires

Maintain ADP timekeeping and payroll

Responsible for recruiting efforts; identify recruiting resources, create and place job postings with vendors, screen and interview candidates, maintain applicant tracking system, and assist in recruiting efforts.

Maintain strong relationships through oral and written communications with staffing agencies to fulfill daily staffing needs

Maintain professional relationship with city, college and community placement offices. Coordinate and participate in job fairs.

Provide feedback to management concerning possible problems or areas of improvement.

10/2006 - 02/2008

HR Recruiting Assistant/Vurv System Administrator Citizens Property Insurance

Coordinated with recruitment team on the hiring process and recruiting strategies.

Conducted criminal background checks, reference checks, and drug screenings.

Researched and proposed process improvements within Human Resources.

Maintained and configured Taleo Vurv and Recruiters on Vurv Taleo ATS.

Researched internal issues users experienced in ATS and determine correction or escalation to support.

Provided system updates to users of system changes, notification and maintenance requests.

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