Pamela Koltusky

*** ** ****** **

Calgary, Alberta T2K 0G9

587-***-****

EMAIL: ac0czn@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Strong attention to detail with the ability to handle multiple tasks, while maintaining the highest level of accuracy and Quality. Able to adapt to work as an individual or within a team setting. Continuous lifelong learner.

SKILL SET

Conflict Resolution Skills, Customer satisfaction, Respectful Workplace Facilitator, Escalations soft skills,

Operated Inbound and Outbound with a dialer phone system courteously & professionally, Taking Meeting Minutes, Administration duties. Understanding of outlook, excel, word, data entry, ANHWP knowledge, Deficiency list entry, Deportment managing, Department managing, Building relations with developers, Staff managing, HR assistance and First aid trained.

EDUCATION & TRAINING

First Aid June 2016

Conasys Portal July 2015

Construction 101 Mar 2015

Respect in Action Aug 2014

Punchlist Manager Dec 2013

Builder MT Dec 2013

ANHWP Enrollment Dec 2013

CLOS, ECCOS, Soft Skills in Conflict Resolution, CSG, ORT, CSD, Q, July 2012

Workflow, Desktop 1, CAM Process

Train the Trainer, Respectful Workplace Course Dec 2010

TELUS Coaching Camp Jan 2008

CSTS Certificate 2007

CPO Certified Protection Officer Course Jan 2000

Forest Lawn High School 1994-1997

WORK EXPERIENCE

ITC Construction

Warranty Assistant Manager

Quality Assurance and Warranty Coordinator 2015-2016

CP Distributors 2014-2015

Warranty Coordinator

Project Administrator

Excel Homes 2013 - 2014

Sr. Customer Care Coordinator

Warranty Coordinator

Quality Control Coordinator/Scheduler

Construction Admin

TELUS 2008 - 2012

Personal Telus Assistant - TELUS Concierge Pilot Team

Loyalty and Retention Specialist

Respectful Workplace Facilitator

High Escalations

OJT - On the job trainer

Globel Direct Marketing

Project Manager

Customer Service Rep 2007 - 2008

Plainsman Construction 2005 - 2007

Fabricator/Installer/Laborer

Driver

Paladin Security 2002 - 2005

Site Supervisor

Gulf Canada Square

CERTIFICATES

Valid Alberta Drivers License

Construction 101 - 3 Gold Seal credits

Respectful Workplace Facilitator

Best In Quest

Leading Stars

Achievement Awards

CSTS Certificate

First Aid

CPO Certified

Handcuff Certified

Executec

Heart Savers training

INTERESTS & HOBBIES

Building, Drawing, Art, Crafting, Designing, Outdoors, Camping and Comedy

REFERENCES: Available Upon Request.

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