Customer Service, Accounts Payable, Accounts Receivable, Inventory

Amy N. Gillispie

304-***-**** *********@*****.***

Administrative Positon/Customer Service Position

Qualifications Profile

Highly self-motivated and results-driven professional backed by more than 7 years of total experience with the last 2 years focused on the management of all aspects of day to day consumer business. Focusing on the customer support aspect which drives a successful business. Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stressful work conditions. Well-organized with multitasking skills that optimize limited resources to achieve outstanding results. Strong communication skills with empathy, patience and consistency.

Key Expertise

•Customer Service

•Sales of Consumer Products

• Employee Scheduling

•Vendor Orders/Replenishment

• Management of communication for both (Customers & Vendors)

•Financial management

•Employee Training Program

•Computer Skills

•Inventory/Record/Catalog

•Merchandising/Marketing

Professional Experience

Smith Market- Ashton, WV 2015 – Present

Lead

•Accounts payable, Accounts Receivable

•Maintaining Inventory records/forecasting/Purchase orders

•Customer Service via phone and in person to help the customer have an easy and enjoyable experience.

•Handling any safety issues that arise in the store area.

•Make “to order” meals, sandwiches etc...

•Training new employees for success

•Computer skills- proficient in Excel and Microsoft Word

•Scheduling for employees

Stay at Home Mom, Milton, WV 2012-2015

•Treasurer of PTO (Parent/Teacher Organization)

•Vice President of PTO (Parent/Teacher Organization)

•Volunteered for School Yearbook and classroom activities (assisted the teacher)

The Shoe Department, Barboursville, WV 2010 – 2012

•All aspects of the consumer business.

•Customer Service

•Opening and Closing

•Financial Responsibilities

Marshalls Department Store, Barboursville, WV 2006- 2010

Education & Credentials

•Bachelor’s Degree in Business Administration Management, Marshall University WV Graduated 2008

•Multiple Accounting Class, basic and Taxation.

•While at Marshall’s Department Store I received “Employee of the Quarter” award. Based on my peers voting.

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