Project Manager, Business Analyst, Implementation Consultant
Resume:
EYI GANDONU
Marietta, GA ***** • 404-***-**** • ***.*******@*****.***
SUMMARY
Business management professional with proven skills in project management, software implementation, process improvement, team building, and client relationship management who provides measurable change to the bottom-line. I am a critical thinking, possess analytical, communication, and problem solving skills to coordinate activities across multiple business units. I demonstrate technical and interpersonal skills in developing relationships with business users, IT professionals, senior management and C-level stakeholders.
EDUCATION
Kennesaw State University, Michael J. Coles College of Business Kennesaw, GA Master of Business Administration (MBA) May 2012
Georgia Institute of Technology Atlanta, GA
Lean Six Sigma Black Belt September 2012
Kennesaw State University Kennesaw, GA
Bachelor of Science Information Systems (BS) May 2004 PROFESSIONAL EXPERIENCE
IBM - Atlanta, GA
CRM Implementation Consultant September 2013 - Present
• Responsible for leading the technical customer integration implementation of the IBMMC (marketing cloud) platform with regards to client strategy; IBMMC technical configuration, and system integration.
• Actively involved in every aspect of the implementation from analyzing the clients business requirements to configuring the CRM application to meet the clients’ needs, to testing support and cut over support for go-live
• Actively providing recommendations and overseeing detailed field mappings and system process designs of CRM, SFA, ERP and other marketing application integrations while identifying client requirements and working effectively towards expedient completion of client projects.
• Actively involved with teams of people including sales engineers, software engineers, and key departmental and project stakeholders across the organization developing processes and methodologies and taking advantage of new concepts, business models and technologies.
• Responsible for documenting the business requirements and processes which express what actions a solution must take and what outcome is expected.
• Facilitate the clients’ decision-making process and develop the functional design documents that drive the development process, while writing proposals and giving oral presentations and demonstrations. North American Mission Board - Alpharetta, GA
Project Manager March 2013 – September 2013
• Responsible for working on projects integrating NAMB’s CRM application, Workday and MyMoMe (web application), with project sponsor, senior management and stakeholders to complete project charter outlining scope, goals and deliverables while providing project status reports to project sponsor.
• Successfully managed the CRM Test/DEV project which entailed creating test and development environments to mirror the current production environment for NAMB’s CRM and MyMoMe applications, thus allowing changes to be tested in these environments prior to making changes in production.
• Actively involved with teams of 10-15 people including external clients, contractors and vendors communicating project expectations while resolving issues and solving problems during project life cycle. Vendormate, Inc. - Atlanta, GA September 2008 - November 2012 Project Manager April 2011 - November 2012
• Provided direct leadership for full-scale project plans, progress reports, proposals, documentation, and presentations to COO while implementing customer requirements, budgets, and objectives.
• Successfully managed the prioritization of software enhancements including the development of business and functional requirements for iterations annually based on client requirements, and provided clarifications to developers as needed. Page 2 of 2
• Coordinated project activities across five cross-functional teams and outside vendors to ensure on-time project deliverables within designated budget allocation.
Senior Support Analyst September 2008 - April 2011
• Led systems integration project to migrate company’s e-mail client from Microsoft Outlook to Google Apps for Business saving over $10,000 per year from paying per user license fees.
• Implemented and managed Vendormate’s Credential Manager (web application) inclusive of all client’s needs from hardware requirements, technical advice, and training to ongoing customer account management. Over 500 hospitals were successfully implemented by project management team.
• Designed and developed new process documentation tools for project teams to enhance requirement gathering and scope definition to improve execution of function, integration, and acceptance testing. JP Morgan Chase - Kennesaw, GA August 2002 - September 2008 Performance Analyst October 2006 - September 2008
• Managed oversight of over 200 existing credit card account portfolios in the card services line of business while identifying potential risk issues and preparing detailed reports on findings.
• Performed data analysis on credit card transaction trends to mitigate errors to a 92% process improvement success rate. Operations Research Analyst August 2002 – October
2006
• Resolved outstanding process and workflow issues by addressing process trends that impacted and increased process workflow efficiency by 90%.
• Managed team activities to minimize losses and expedite the resolution of client account issues, thereby achieving 98% reduction in processing errors.
SKILLS
Programs: Windows OS, SaaS, MS Office, MS Project, MS Visio, MS Dynamics CRM Online and O365, MS SharePoint, SFDC, SPSS, Minitab, ERP, Zoho Projects, Adobe, Viewpath Projects, ADP, ACD, Workday, Continuous Improvement, LSS.
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