Sales Customer Service
Resume:
OBJECTIVE: To obtain a position where I am able to use my experience in office and customer service as well as administrative support to a busy office. I am committed to delivering high quality results with little supervision. I am dedicated, focused and excel in prioritizing and completing multiple tasks simultaneously. I will follow through and achieve project goals where I have increased responsibility.
KEY SKILLS: Meticulous attention to detail Strong organizational skills
Self Motivated Energetic work attitude
Results Oriented Active listening skills
EXPERIENCE
Sigma Supply of N. America – April 2011 through February 2017
Managed reception area including greeting customers and vendors and responded to telephone requests for information. Served as the central point of contact for all outside vendors. Provided sales support and assisted in growing customer base including sales orders, scheduling deliveries, route development and 3rd Party Shipping. Reviewed weekly sales reports to check for accurate cost and sell price. Resolved customer questions, issues and complaints by handling difficult issues with professionalism. Resolved service issues in a timely manner, which included coordinating and processing returns. Responsible for inventory control and management by completing spot checks and placing stock orders in a timely manner according to company guidelines.
Dixie Paper – April 2009 through December 2010
Developed Packaging Supply Division and set up new Vendors, Developed Guidelines for Sales Representatives, Provided Training on Packaging Products, Orders supplies for Packaging Division, Answered phones and set up filing system
Wurzburg Inc. – May 1990 through April 2009
Developed and monitored programs to maximize customer satisfaction. Improved service quality and helped increase sales by developing a strong knowledge of company’s products and services. Effectively managed departmental expenses to stay within allocated budget. Monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
BUSINESS REFERENCES
Cozie Wilhite
Wurzburg/Dixie Paper/ Sigma Supply
Scott Sevier
Wurzburg/Dixie Paper/Sigma Supply
Cynthia Sabbath
Elkay Plastics
PERSONAL REFERENCES
Beverly Perault
Bossier City LA
Shelia Jones
Shreveport LA
Martha Cecil
Stonewall LA
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