Information Technology Sales

LOVELL DUNCAN

** ******** ****** • Dorchester, MA 02121 • 857-***-**** • ************@*****.***

Overview

Professionally driven IT specialist with strong social skills adept at administering a variety of IT support functions for companies both big and small. Skills include, but not limited to, installation and repair of industry relevant software and hardware topologies with specialized knowledge around network configuration and network equipment management.

Skills

•Software: Microsoft Office Package, Cisco Packet Tracer, Mac iOS, Windows 7/8, Google Docs, Active Directory, K-List Purge, and Ghost

•Hardware: Desktops: Dell 7080/7010. Printers: Xerox, HP Laser Jet, and Lexmark

•Computer Networking: routers, hubs and switches, I know about PAN,LAN,WAN,MAN,SAN,EPN and VPN

Experience:

BNY Mellon Boston, MA

IT Desktop Support Technician Jan.2015–Jul.2015

Performed image deployments, software installations on a variety of new/old computers: Windows 7/XP, Mac OS X, Microsoft and adobe suites, FileMaker, email setup and migrations.

Support and troubleshoot network issues related to desktops/laptops.

Procure IT equipment for the company; laptops, network cables, hard drives, printers.

Delivered consistent, helpful customer assistance using the tools provided. I illustrated proactive problem solving skills, patience and exemplary team working skills.

Comcast Corporation Atlanta, GA

Sales Representative Jun. - Aug. 2013

Used strong communication and persuasion skills to solicit installations producing an exceptionally low complaint rate, recognized by management

Organized instillation order paperwork resulting in increased efficiency in sales

Family Service of Greater Boston Boston, MA

Peer Leader Oct. 2012–Dec. 2012

Organized holiday event for the community

Uplifts some of the residents

Year Up / Cambridge College Boston, MA

Information Technology Sept. 2014–July 2015

•Year Up is a one-year career-development program comprised of college-level courses, professional training, and a six-month professional internship in Information Technology

•Earning 24 college credits towards a Bachelor of Science in Business Management in partnership with Cambridge College

Auto Zone Boston,MA

Sales Associate still employeed

Use strong communication skills to assist customers.

Perform installations of batteries, windshield wipers and headlights.

Awards and Honors:

Boston’s National Youth Violence Prevention: Anti-Violence Video Contest

Year up Technical Training Certificate

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