Medical Customer Service
Resume:
June **** to Current
Cassandre Feldbauer
Summary
Detail-oriented Medical Reinbursement Technology student with strong technical skills and the ability to learn concepts quickly. Proficient in hospital software such as: EPIC and CERNER. Ambitious to start my new career in Medical Coding and Billing. Committed to obtain my CPC certification this year.
Skills
Energetic and organized
Attention to detail
Collaborative team member
Strong verbal communication
Cooperative team member
Outstanding interpersonal skills
Microsoft Office, Excel, PowerPoint
proficiency
Quick learner
Education and Training
Harrison College
Associate of Applied Science: Medical Reinbursement Technology Fort Wayne, Indiana, United States
GPA 3.70 Currently at extern site utilizing skills learned through the Medical Reinbursement Technology Program.
Kellogg Community College
Certified Nursing Assistant and Emergency Medical Technician Fort Wayne, Indiana, United States
GPA 3.5 Completed Emergency Medical Technician Program and Completed Nursing Assistant Program with Certification obtained.
Experience
Training
Responsible for training all new employees to ensure continued quality of customer service. Inventory Management
Managed inventory and office budgeting for supplies for busy office of three physicians. Operations
Collaborated with Customer Response Department to ensure smooth work flow and efficient organization operations.
Accountable for all operations of busy office, including Account Set Up for services of COBRA Adminstration, FSA, HSA and Accounts Recieveable.
Telephone Service
Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Customer Assistance
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Clinical Skills
Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
Intensive Care
Responsible for unit of 18 patients, providing daily functions such as grooming, bathing, feeding and turning in bed.
Vitals Testing
Measured average of 12 patients' weight, height, body temperature, pulse rate and blood pressure daily.
Work History
Parkview Reginal Medical Center
Patient Care Technician
6506 Covington Road APT 316, Fort Wayne, Indiana 46804 - 260-***-**** (C) - ac0cv9@r.postjobfree.com August 2011 to June 2015
August 2009 to August 2011
August 2007 to August 2009
August 1996 to August 2005
Fort Wayne, Indiana
Oaklawn Hospital
Patient Care Technician
Marshall, Michigan
The Laurels
Certified Nursing Assistant
Coldwater, Michigan
South Central Ear Nose and Throat
Medical Administrative Assistant
Marshall, Michigan
Infinisource
Customer Reponse Specialist and Account Coordinator Coldwater, Michigan
Extra-Curricular Activities
Branch County AYSO Soccer Region 1289 Soccer Coach for 3 years Rocket Football Cheer Coach and Board Member
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