Service Information Technology

Hemali Singh

Business Analyst

www.linkedin.com/in/hemali-singh

Email : ********@*****.*** Phone : +1-512-***-**** PROFERSSIONAL SKILLS

IT Professional with 11 years of experience with extensive focus on Business Analysis and Solution design

Business Analyst for large strategic system / stack transformation programs

Proven ability in gathering and understanding business requirements through discussion and workshops

Ownership for gap analysis (As-Is & To-Be) to map requirements with existing / future product / systems

Expertise in analyzing business process and procedures, identify opportunities to introduce process / system improvements to deliver business benefits

Develop business architecture using requirements such as scope, processes, alternatives, and risks.

Translate stakeholder requirements into tangible deliverables such as functional specifications, user cases, user stories, workflow/process diagrams, data flow/data model diagrams.

Managed user stories, change request, design, test plans, process documentation for the requirements

Experience in Software Design Life Cycle (SDLC), Agile, ITIL and delivery management

Expertise in Telecom OSS/BSS, Service assurance, Service Fulfilment, Number Management, Number Porting for Telecom market segments e.g. Voice, Broadband PROFERSSIONAL EXPERIENCE

Tech Mahindra Pvt. Ltd

Solution Architect (Mar ‘11 to Dec’16)

• Analyze client’s business requirements and processes through document analysis, interviews, workshops, and workflow analysis

• Liaise between business and technical personnel to ensure a mutual understanding of processes and applications and that all solutions are deployed within agreed timelines and supported after delivery

• Solution Designer for Number Management and Number Porting for UK Geography

• E2E Solution Designer for Telecom OSS / BSS, Service Assurance, Service Fulfillment domain for products like Broadband, Voice etc.

• Translate business requirement into detailed architectures and designs

• Work with development teams, testing teams, operational users and project managers to ensure that all solutions are deployed within agreed timelines

• Lead technical discussions with the component teams, test teams and business team to for optimal solution and mitigation of gaps

• Evaluating through analysis of business requirements any modifications to existing workflow to ensure quantifiable business process improvements

• Defect analysis and support during integration testing and post deployment phase Infosys Technologies Ltd

System Analyst (July ‘07 – Oct ‘10)

• CRM Techno-functional consultant for client requirements in the Service Assurance journey

• Program techno-functional designer and responsible to gather, analyze, document, and manage requirements

• Prepare design and business rules to support the business requirements

• Worked on various service assurance products supported by British Telecom

• Provide instant solution to client for any workflow related process

• Function Point Analysis for each of the requirements

• Preparing low level documents for the development teams

• Defect analysis and support during the integration testing phase and post deployment phase

• Effort estimations, project and resource management along with implementing quality processes to maintain appropriate CMMI level

Developer (Nov ‘05 – Jun ’07)

• CRM developer for various Change Requests in the Service Assurance journey for products (Amdocs Clarify)

• Analysis of various change request and conversion of the high-level requirement into low level requirement into low level technical design document

• Code analysis and peer code reviews for defects and providing fixes

• Development activities – Clear Basic Code, PL/SQL, Business Rules, dat Files etc.

• Raising patch request for deployment of files in test development and test environment.

• Mentoring new joiners to on-board them into the team

• Developed VB based tool to enable to capturing of memory consumption to address the memory leak problems in live environment

EDUCATION

• Post Graduate Diploma in Business Administration from Symbiosis Center of Distance Learning Pune (SCDL), India (2009 - 2011)

• Bachelor of Engineering in Information Technology from Saurashtra University, India

(2001 - 2005)

ADDITIONAL SKILLS

• Proficient with tools like MS Visio, JIRA, SPARX Enterprise Architect, Altova

• Experience with Agile software development methodology

• Familiar with concepts of ITIL, SDLC, UML 2.0

• Knowledge on PL/SQL and relational database management systems

• Worked on Amdoc Clarify 10.1, 12.5, XML, XSD, XSDL, Clear Basic, Visual Basic AWARDS / RECOGNITION

• Received Certificate of Appreciation from client (British Telecom) for outstanding performance and contribution for managing the delivery

• Received Tech Mahindra “Pat on the back” Award for outstanding performance in solution design in 2011, 2012, 2014, 2015, 2016

• Received “Best Management Project” Award for outstanding performance from Infosys

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