Customer Service Active Directory
Resume:
CS CHRISTOPHER STRICKLAND
*** ***** ****, ********, ** 87015
**********************@*******.***
1
OBJECTIVE
Fully committed IT professional
able to provide the highest level
of customer service and
support. I am currently looking
for a full-time position in an
environment that offers a great
challenge, and the opportunity
to help the institution advance
efficiently and productively.
SKILLS
I excel at providing fantastic
customer service. I can
troubleshoot complicated issues
and help the customer find a
resolution.
EXPERIENCE
IT MANAGER • SFUAD •AUGUST 2009 – PRESENT
Ensuring an outstanding level of customer service for the Students, Faculty, and Staff of the Santa Fe University of Art and Design by directing the daily operations of the IT Department. Managing the workflow activities associated with the identification, prioritization and resolution of reported incidents and service requests. Ensures the effective and timely resolution of reported incidents/requests. Provide day to day leadership as well as proactive planning and organization for the IT team. Design, implement, and maintain student facing technologies in the dormitories and the classrooms, e.g. wireless networking, computer labs, and smart classrooms. Act as liaison between Information Technology and faculty to ensure that faculty technology needs are met. Act as technology liaison between Santa Fe University and its parent corporation and sister universities. Support and administer Office365 email accounts for students, faculty, and staff. Troubleshoot, and support 250 Cisco Meraki access points, switches and security appliances. Active Directory and Group Policy administration for student and enterprise domains. Manage Mitel 3300 VOIP phone system and Mitel Enterprise Voice Mail. Responsible for developing and managing access control for the Students, Faculty, and Staff. Responsible for program management, Schlage Security Management (SMS 6.2).
CS CHRISTOPHER STRICKLAND
136 HOLLI LOOP, EDGEWOOD, NM 87015
**********************@*******.***
2
EXPERIENCE
SYSTEMS ADMINISTRATOR III CSF AUGUST 2002 – JUNE, 2009 Management of multiple information systems. Managed accounts and courses for the online course management system (WebCT). Provided technical support, training and assistance in course design and development. Other duties included: managing the public web server. Managing the email server. Build and maintain Windows 2003 Server Active Directory Domain information systems managing Windows Vista, Windows XP clients, and OS X Clients. Build and maintain Macintosh OS X NIS information systems managing OS X clients.
COMPUTER TECHNICIAN OCTOBER 1998 – AUGUST 2002
Maintenance upgrades and support of client computers and their operating systems. Support software and hardware issues on staff and instructional machines. Administration, maintenance, and upgrades of College of Santa Fe at Albuquerque LAN running NT 4.0 Domain controller, Linux NAT server and windows 9x workstations. Troubleshoot point-to-point wireless access points for LAN-to-LAN wireless network. Implemented a client cloning system streamline the deployment and maintenance of many clients.
EDUCATION
BS, Computer SCIENCE • The College of Santa Fe
Contact this candidate