NEIL C. DINGLE, JR.

**** ***** ****; Hummelstown, Pennsylvania 17036 484-***-**** ac0cru@r.postjobfree.com

Summary:

I am able to bring to your company over twenty years of Management, Help Desk and Customer Service expertise with top New York companies. My customer service skills are superior due to many years of trouble shooting computer problems with employees of varied computer skills. Solutions-oriented Computer Operations Specialist with a background in quality and expedient user support via effective, hands-on project management, and troubleshooting/resolving network and PC issues. Self-directed, technical expertise in managing multiple and diverse priorities in a fast-paced environment to create strategic plans to reduce risk and drive quality into network operations. The time intervals between jobs (2007-2010) were when I had the privilege of being a stay at home dad. In addition to my versatile set of abilities and willingness to learn, I have excellent communication and teaching expertise from 17 years of service with the Barbershop Harmony Society. I consider myself to be a self starting and outgoing person with excellent interpersonal skills and am confident I will be able to effectively interact with individuals on all levels within any organization.

Experience:

FULTON FINANCIAL CORPORATION East Petersburg, PA 7/2014 – Present

Application Security Administrator I

Daily utilization of RemedyForce ticketing system to add, change or delete user access.

Responsible for logging daily monitoring reports consisting of HR Reports, operator/server accesses and possible violations.

Liaison for user satisfaction and vendor relationships.

SYNOVA, Inc Harrisburg, PA 3/2014 – 6/2014

Customer Service Representative

Contract position for Pennsylvania Department of Transportation.

Intensive knowledge of applicable state laws and ability to effectively communicate in a high volume call center.

Provided phone support for customer vehicle registration issues.

ROYAL BANK AMERICA Phoenixville, PA 5/2013 – 3/2014

Bank Teller

Daily teller duties which included deposits, withdrawals, transfers, batch scanning and all aspects of customer service.

Branch opening and closings responsibilities including account filings.

STAPLES Phoenixville, PA 5/2012 – 4/2013

Customer Service Lead / Easy Tech Associate

Managed customer sales representatives in promoting a buying environment.

Responsible for financial aspect of cash registers during business hours.

“Easy Tech” assistant troubleshooting multiple technical needs for clientele.

H & R BLOCK New York, NY 11/2010 – 5/2012

Office Manager / Tax Professional

Managed daily operations of high volume Manhattan tax preparation office of 10 employees.

Established and unified effective customer service techniques office wide.

Generated reports with use of proprietary H&R Block software.

Assisted staff with client relations.

Prepared weekly work schedules.

UNITED STATES CENSUS BUREAU Newark, NJ 4/2010 – 8/2010

Crew Leader

‘Crew Leader’ for large geographical area of North Newark.

Managed 12 ‘Enumerators’ in daily data gathering for 2010 United States census.

COURTROOM TELEVISION (Court TV) New York, NY 6/1997 – 11/2007

IT Support Manager / Systems Analyst

Supervised staff of 7 ‘Systems Analyst.’

Planning and installation of Cisco Networks to numerous satellite offices.

Technical support to over 400 users within Court TV.

Implemented off-site consulting for Court TV productions.

Interacted with employees concerning complex server, hardware and software issues.

Installation of Exchange, Solomon and SQL Servers.

Fiscal Financial Strategic Planning of IT Department.

Primary liaison for client satisfaction and vendor relationships.

Hosted WEBEX interfaced meetings for over 30 users.

System Integration MIS and IT Management.

COUNSEL CONNECT New York, NY 5/1995 – 6/1997

PC Support and Helpdesk

Installation and configuration of Counsel Connect software via phone support.

Training and troubleshooting issues for new employees.

Technical Support for MS Word and Excel.

Technical Support to lawyers across the United States.

Field Consulting in New York court rooms.

IBM New York, NY 9/1985 – 5/1995

PC Support

Server backup assistance.

Installation of new client software.

Created user identification for new employees.

Printer maintenance.

Developed solutions to desktop problems.

Core Competences:

Data Warehousing, Staff Supervision & Training ~ System Integration and IT Management ~ Records Management ~ Network Engineering ~ Testing & Implementation ~ Inventory Control ~ Customer Support & Service ~ User Relations & Training ~ Quality Control

Systems Knowledge:

Windows 7 ~ Microsoft Office 2000/2003/XP ~ Cisco Systems/WEB-EX ~ Microsoft Exchange Server

Active Directory ~ Avstar ~ PC Anywhere ~ RemedyForce

Education: Graduated 1988 from Norman Thomas High School.

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