Solarwinds Engineer

Michael J Clancey

*** ******** ** *******, ** ***40

978-***-**** (home) 978-***-**** (cell) ******@*****.***

SUMMARY OF QUALIFICATIONS:

Solarwinds, CoRadiant, BI Reporting, BMC Entuity (Eye of the Storm), BMC TM-ART, BMC Patrol, BMC Portal, CiscoWorks, Cacti, Windows 95/NT/2000/XP, UNIX, Linux, Solaris, AS400, Active Directory, IIS, Veritas, JCL, Mainframe, GCOS, Installations, Patching, Netbackup, Routers, Switches, LAN/WAN, SQL DBA, HTML, DreamWeaver, FrontPage, Word, Excel, Access, Sys Admin, Net Admin, PCAnywhere, RDC, PC Hardware and Peripherals, TCP/IP, Exchange, Anti-virus, Norton, Trend, Domains, Sub-domains, Clustering, Netcool, HP Open View, Internet, Intranet, Protocols, CSS, FTP,Flash, Cisco, Hummingbird, SAN, SNMP

Work of Experience:

Genzyme/Sanofi (Contractor for K-Force) - Framingham, MA

Solarwinds Analyst / Entuity Administration (2011 – Present)

Responsibilities include the administration and day to day support of a global BMC Monitoring Suite environment overseeing the network, systems and environmental with concentration on Entuity network monitoring. Providing Application troubleshooting of multiple server processes and web availability and response times. Troubleshooting errors and configuration issues on all monitoring on the network. Creating alerts to notify responsible departments in the event of issues related to their systems. Creating custom views for users. Creating custom SQL reports. Working closely with other departments to provide them with current and historical statistics on their environments. Evaluating upgrades to monitoring software and implementing updates as needed.

Previous:

Administration and support of a global Orion Solarwinds performance monitoring environment consisting of over 8,000 network, devices and 5000 servers. .Assisted in the end of life transition from Solarwinds to BMC Montoring Suite system, also, tuning and support of the associated SQL 2005 and 2008 Databases. Currently in charge of BMC Entuity (Eye of the Storm) Monitoring for network devices worldwide and assisting with support for, PATROL/PORTAL for server and DB and BPPM reporting. Implemented TM-Art url monitoring and BEUEM End-to-End monitoring.

Fresenius Medical Care - Lexington, MA

Enterprise Monitoring Engineer (2007 – 2011)

Responsibilities include the day-to-day operations and support of the dual site Orion Solarwinds performance monitoring environment overseeing the network and systems. Providing Application support of various server processes and web availability and response times. Troubleshooting errors and configuration issues on all monitoring of the network. Creating alerts to notify responsible departments in the event of issues related to their systems creating custom views for users. Creating custom reports. Working closely with other departments to provide them with current and historical statistics on their environments. Evaluating upgrades to monitoring software and implementing updates as needed. Using CoRadiant End-to-End Monitoring along with BMC BI reporting for report creation for users. Support of SAN and NAS backups

Thomson Financial - Boston, MA

System Support Analyst (1999 – 2007)

Providing exceptional customer support for various internal and external customer support. Tasked with Monitoring and troubleshooting network issues. Responsible for monitoring and troubleshooting alerts for system problems on over 1,500 servers located throughout the US and abroad. Working with UNIX, LINUX,SUN,SCO,Solaris and Windows Servers. Executing Veritas backup and restore requests along with vaulting of the monthly backups. Performing patch installations when requested by various internal product support groups. Working with various Telecommunications vendors to identify process requirements. Working directly with both internal and external clients to identify and document process requirements. Training of satellite support personal

Continued Work Experience:

1996–1999 Senior Operations - AnalystFirst Notice Systems - Charlestown, MA

1992–1996 System Operator - Cross Country Group - Medford, MA

1988–1992 Sales Representative - GrayBar Electric. - Somerville, MA

1979-1988 Computer Operator - Honeywell Information Systems - Waltham, MA

Education

2009 H.O.T.T. SQL Server & Admin Certificate Bedford, MA

2008 & 2009 Solarwinds Certified Training Dallas, TX

1984-1986 Attended Northeastern University towards MIS degree

1974 Graduate Somerville High School Somerville MA

Silver Award for Outstanding Service from Thomson Financial December 2006

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