Customer Service Project

LARISA ALEKSANDROVA

MAPLEWOOD NJ ***** PHONE 973-***-**** EMAIL ************@*****.***

LINKEDIN.COM PROFILE: https://www.linkedin.com/in/larissa-alexandrova-533a35/

AREAS OF STRENTH AND EXPERTISE

Customer Service

SAP

Business Process Development

Master Data

Warehouse Systems

Project Management

Supply Chain

Procurement Support

Audit Support

HUBWOO

EDI

Systems Implementation

ISO 9001:2000 QMS certificate holder

Lean Six Sigma Yellow Belt certificate holder

Multilingual: English, German, Russian

PROFESSIONAL EXPERIENCE

BASF – Florham Park, NJ June 2007 – Present

Master Data Maintenance Analyst – Supply Chain Services North America June 2007 – Present

Support Procurement processes maintaining Master Data of Vendors, Technical and Chemical/Packaging materials

Support all acquisitions and projects related to MD consolidation and reconciliation activities

Primary master data contact and support for procurement catalogues, including HUBWOO SAP based Enterprise Supply Network

Support Vendor Accounting activities

Manage and Measure workload of a team of 5 employees - assign, prioritize and control tasks

Provide new business processes training to team members

Communicate regular status updates to management

Participate in regular business process review and change

Execute testing of new functionality in SOP/SAP testing system

Provide periodic team performance statistics and analysis to Management

Provide Financial Audit Support

Mars, Inc. May 1992 – Sept 2006

Project Implementation and Business Development Manager –Stupino, Russia Sept 2004 – Sept 2006

SAP R/3 Business Process change implementation for local Customs requirements and product quality requirements

Warehouse Management System and Factory Dispatch System Implementation

Track project progress and ensure timely project deliverables

Effective business communication throughout project stages across IT Development, Business and Implementation teams

Communicate project status updates to Management

Career Development, Coaching and Management of a team of 5 Functional and SAP Technical Analysts

Atlas Global SAP R/3 Outbound Implementation Functional Expert – Verden, Germany May 2003 – Sep 2004

SAP R/3 development for Order-To-Cash (O2$) business processes for European market

Effective business communication throughout project stages across IT Development, Business and Implementation teams

Customer Service and Transport Group Supervisor May 1992 – May 2003

Responsible for Business Process development related to Finished Goods distribution, including order process from receipt to delivery, stock allocation, transport booking, load scheduling, invoicing, claims and credit processes, export and import deliveries

Accountable for 3000 direct customers, 200 general distributors, and 30 transport companies within countries of CIS

Responsible for 25-30 million USD in NSV monthly shipment to customers

Career Development, Coaching and Management of a team of 12 subordinates

SAP Implementation Project leader

Maintained Reference Data and developed reports in SUN Enterprise System

SUN Enterprise System Implementation Project leader

EDUCATION AND ACCOMPLISHMENTS

Bachelor of Science in Management, Moscow Open University, 2001 Moscow, Russian Federation

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