Customer Service Sales

Location:

Grand Prairie, TX

Posted:

May 17, 2017

Contact this candidate

Resume:

469-***-****

********@*****.***

Lauren D Noriega

Certifications:

Inventory Specialist / Auditor

Work Experience:

Nestle Dreyer’s Grand Ice Cream

Merchandiser

Grapevine, TX 1-800-***-**** 10109

July 27 2016 to Present

•Build and maintain relationships with appropriate customers in all accounts communicate with customers during service calls and respond to customer requests.

•Follow operational standard procedures that outline route schedules (Deliver, Merchandise and Order, also known as “DMO”), merchandising principles, filling frozen shelves with product, rotating product regularly, and front facing product.

•Maintain company-owned equipment and properly handle paperwork.

•Ensure stores set to correct flavor and tag schematics, promotional displays are properly executing, and store back stock is maintained and organized.

•Identify and communicate all selling opportunities and potential issues to sales representative, respond to co-worker communications, informs co-workers of all relevant activities at accounts, communicate completion of assigned daily tasks.

•Communicate directly with co-workers on issues, openly share ideas with others, encourage performance in others, give feedback when needed, and train new employees when applicable.

•Conduct activities in a safe manner, follow corporate safety guidelines and requirements (no cell phones while driving, proper bending, etc.), use personal protective equipment, and proactively address any unsafe conditions observed.

•Ability to practice safe working habits at all times

•Initiative: Self-starter, gets involved quickly, takes on difficult tasks with enthusiasm. Takes action to achieve goals beyond what is required.

•Energy: Maintains high activity/productivity level. Operates with sense of urgency, efficiency, effectiveness and determination over extended periods of time.

•Stress Tolerance: Maintains stable and professional performance under pressure or opposition

•Detail: Strives to understand the details. Balances, analyzes and takes appropriate action. Solid planning, detail oriented and organization skills.

•Communication: Presents ideas effectively, actively listens, and works across functional boundaries with the ability to effectively communicate with co-workers and store personnel. Ability to influence others.

•Teamwork: Can work in group or alone; oriented towards the good of the whole. Contain ability to build rapport and good working relationship with multiple store personnel, including Store Managers, Assistant Store Managers and Frozen Food Managers, as well as co-workers.

•Manage job professionally and with a high level of organization

•Ability to effectively deal with change and adversity in the work place, and work in a fast paced environment

•Demonstrate ability to deliver consistent results while building organization capabilities.

•Ability to respond to change with positive attitude, offer suggestions for improvements to increase effectiveness of change, support new initiatives, and maintain an open mind.

• Merchandise frozen ice cream and pizza products to drive sales in various grocery accounts

Advantage Solutions

Sales Merchandiser

Dallas, TX 214-***-****

December 9th 2015 to July 22 2016

•Develop key relationships with store and market managers.

•Deliver regular visibility and client contact to ensure proper product placement.

• Secure front end and main aisles presence of client products.

• Analyze business needs to identify grow opportunities.

•Develop sales plan to close sales gaps and deliver results.

Nestle Dreyers Ice Cream

SBT Inventory Specialist

Dallas, TX

1-800-***-**** ext. 1010

October 14th 2010 to September 26th /2015

• Complete scheduled freezer equipment inventories at company and distributor warehouse locations, as well as at accounts to validate equipment is at the correct location and product assortment is in compliance.

•Maintain and manage Nestlé Freezer certification process.

•Audit all Ice Cream and Pizza products in SBT accounts and enter audits into handheld accurately based upon required audit schedule. Conduct store surveys dictated through handheld device during SBT and equipment audits.

•Conduct activities in a safe manner, follow corporate safety guidelines and requirements (no cell phones while driving, proper bending, etc.), use personal protective equipment, proactively address any unsafe conditions observed and lock vehicle.