Sales Customer Service or Management
Resume:
**** ***** ******** ***** ******, SE
Washington, DC 20020
***********@*****.***
OBJECTIVE
To secure a customer service position, that will allow me to enhance my current skills and provide professional development opportunities.
PROFESSIONAL EXPERIENCE
Oct. 2010-May 2013 Aida TV Repair Washington, DC
Store Manager
Made daily deposits, ran cash register throughout the day and received TV’s for in store repair.
Scheduled service call appointments for TV repair, sold cellular phones and airtime, kept owners schedule up to date and opened and closed the store daily.
Resolved customer complaints regarding sales and service.
Planned and directed staffing, training, and performance evaluations to develop the team.
Determined price schedules and discount rates.
Monitored customer preferences to determine focus of sales efforts.
Conferred or consulted with upper management to plan advertising services and to secure information on equipment and customer specifications.
Directed and coordinated activities involving sales of manufactured products.
Conferred with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
Sept. 2006 – Feb.2010 Tamtell Wireless Suitland, MD Office Manager
Ordered inventory for all dealers, programmed phone card machines for outside dealers.
Sold and activated cellular phones and airtime and scheduled house calls for the TV repairs.
Oversaw activities directly related to or providing services.
Directed and coordinated activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
Managed staff, prepared work schedules and assigned specific duties.
Established and implemented departmental policies, goals, objectives, and procedures, conferring with board members, and staff members as necessary.
Determined staffing requirements, and interviewed, hired and trained new employees.
Planned and directed activities such as sales promotions, coordinating with other department heads as required.
Determined goods and services to be sold, and set prices and credit terms, based on customer demand.
Located, selected, and procured merchandise for resale.
-Continued-
Julie Moore Page 2
Oct. 2005 – June 2007 Simply Wireless Fairfax, VA
Territory Representative
Recruited and signed new dealers supported at least 20 to 25 Dealers and staff with training.
Updated new phone inventory with the current equipment and collateral when needed.
Sold Wireless for T-Mobile, Cingular and Sprint /Nextel.
Answered customers' questions, and explain available services.
Compiled information about new accounts, entered account information into computers, and filed related forms or other documents.
Collected money from customers, made changes, and recorded transactions on customer receipts.
Drove car to deliver such items as phone’s accessories and collateral.
Wrote customer orders and sales contracts according to company guidelines.
Informed regular customers of new products or services and price changes.
Listened to and resolved customers' complaints regarding products or services.
Recorded sales and delivery information on daily sales record.
Called on prospective customers to explain company services or to solicit new Resellers.
Arranged merchandise and sales promotion displays or issued sales promotion materials to customers.
May 2004 - Oct. 2005 Cellular Connections Temple Hills, MD Store Manager
Supervised 3 to 5 employees and made weekly schedule for the store.
Maintained store inventory, ordered equipment and accessories as needed weekly and monthly.
Handled customer service issues, ran credit checks and completed phone activations.
Trained employees how to utilize sales through Cingular’s POS II web site.
Made daily bank deposits and bank runs.
Aug. 1996 – May 2004 Aida Electronics Washington, DC Store Manager
Supervised 2 to 3 employees daily and made daily bank deposits.
Sold, activated, programmed pagers and cellular phones.
Completed weekly inventory, ordered equipment and accessories weekly.
Opened and closed the store daily.
EDUCATION
2013 SWFECC (Career Development) Washington, DC
1981 Milton High School Milton, WV
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