Customer Service Project Management

STEVEN RYAN DO

***** ********** ***** *****, *******, TX 77072 C: 832-***-**** ****************@*****.*** OBJECTIVES

I am an achievement-driven, result-oriented person with advanced skills in bilingual communications (English & Vietnamese), interpersonal abilities, customer service mindset planning/organizing, computer literacy, leadership/ management. In addition, I have obtained knowledge and experiences in UX/UI Design with ability to code for Website with HTML/CSS/JavaScript and Python.

HIGHLIGHTS

● Fluent Bilingual English &

Vietnamese

● Excellent interpersonal

communications

● Customer service mindset

● Team Leadership

● Product Lifecycle Management

● Go-to-Market Strategy

● Key relationship management

● Project Management

TECHNICAL SKILLS

● Microsoft Office: Excel, Words,

Powerpoint

● UX Design

● Agile/DevOps

● Digital Marketing Analytics

● SEO, SEM, SMM

● Web Development

● HTML/CSS/JavaScript

● Python

PERSONAL DATA

U.S Citizen

Authorized to work in the US for any employer

WORK EXPERIENCE

Freelance UX/UI Designer

Focus on User Experience & Interface Web Design &

Development

Graduate Teaching Assistant (TA)

Lincoln Memorial University - Harrogate, TN

Acting as Teaching Assistant in several courses: Osteopathic Manipulative Medicine, Medical Gross Anatomy, Fundamental Molecular Medicine

Private Tutor

Houston After School Education Center - Houston, TX Tutored Math & Sciences to elementary and middle school students after school

Student Worker Computer Help Desk

Texas A&M University - College Station, TX

Student Worker for Student Computer Labs. Assisted with many issues regard to computers.

Cashier/Sales Associate/Customer Service

Gas Station Convenience Store - Houston, TX

Working as Cashier/Sale Associates/Customer Service at Gas Station.

03/2017 - Present

01/2010 - 07/2011

12/2008 - 08/ 2009

04/2007 - 092008

01/2003 - 05/2005

EDUCATION

Business Administration Certificates

Smartly MBA

● Business Foundations

● Accounting

● Markets & Economies

● Data & Decisions

Business Administration Courses

Lincoln Memorial University - Harrogate, TN

● MBA 610 Organizational Leadership

● MBA 630 Managerial Decision Making

● MBA 615 Business Topics & Issues in Healthcare

GPA: 4.0 out of 4.0

01/2017 - 04/2017

06/2011 - 10/2011

Bachelor of Science (BS) in Biomedical Sciences

Texas A&M University- College Station, TX

GPA: 3.7 out of 4.0

Honor: Cum Laude

High school Diploma

Elsik High School - Houston, TX

GPA: 4.1 out of 4.0

Honor: Summa Cum Laude

08/2005 - 12/2008

08/2002 - 05/2005

PROFESSIONAL DEVELOPMENTS

Customer Relations Management Certificate

Saylor Academy

● Customer Services

● Spreadsheets Excel

● Word Processing Using Microsoft Words

● Professional Writing

● Business Communication

● Crisis Communication

● Professional Entiquette

Project Management Specialization

Coursera University of California in Irvine

● Initiating and Planning Projects

● Budgeting and Scheduling Projects

● Managing Project Risk and Changes

Software Product Management Specialization

Coursera University of Alberta

● Introduction to Software Product Management

● Software Processes and Agile Practices

● Client Needs and Software Requirements

● Agile Planning for Software Products

● Review & Metrics for Software Improvements

User Experience (UX) Design

Coursera Georgia Institute of Technology

Introduction to American Law

Coursera University of Pennsylvania

05/2017 - Present

05/2017 - Present

04/2017 - Present

04/2017 - 05/2017

03/2017 - 04/2017

Entrepreneurship Specialization

Coursera University of Pennsylvania

● Developing of Opportunity

● Launching your Startup

● Growth Strategies

● Financing and Profitability

Codecademy Software Development

● HTML, CSS, JavaScript, Python

03/2017 - Present

03/2017 - Present

CERTIFICATIONS

● Six Sigma Yellow & White Belts

● Google Adwords

● Google Digital Marketing Specialist (UK)

● E-Marketing: SEO, Web Analytics, SEM, SMM

● YouTube Ads, Twitter Ads

HONORS & AWARDS

● Graduated college with Cum Laude

● Texas A&M University Regent Scholar Scholarship

● Texas A&M University Academic Scholarship

● Texas A&M University Foundation Excellence Award

● Texas Buddhist Association Scholarship

● Texas A&M Dean’s List

● Texas Joint Medical Admission Program Scholarship

● National Dean’s List

● Tylenol Foundation Scholarship

● Texas Youth Lawyers Association Scholarship

ADMINISTRATIVE/LEADERSHIP POSITIONS

● Student Representative in Minority/Disparity Health Care Committee, Student Government Association, Texas A&M University

● Student Representative in HIV/AIDS Prevention Committee, Student Government Association, Texas A&M University

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