Customer Service Representative

JANEA BAILEY

**** *** ***, *******, ** *****

Home: 504-***-**** • Cell: 504-***-****

ac0cfp@r.postjobfree.com

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Strong organizational skills

Energetic work attitude

Active listening skills

Store maintenance ability

Telephone inquiries specialist

Customer service expert

Telecommunication skills

Adaptive team player

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Sales

Consistently generated additional revenue through skilled sales techniques.Multi-tasking Cashiered with two cash registers at once in tandem to maximize customer flow. Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. 08/2011 to Current

MCHARDEYS CHICKEN N FIXIN

Marrero, LA

cashier, receptionist, greeter

Managed incoming and outgoing calls.Addressed questions and concerns from the general public.Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Took necessary steps to meet customer needs and effectively resolve food or service issues.Recorded customer orders and repeated them back in a clear, understandable manner.Promptly reported complaints to a member of the management team.Correctly received orders, processed payments and responded appropriately to guest concerns.Served fresh, hot food with a smile in a timely manner.Communicated clearly and positively with co-workers and management.Served orders to customers at windows and counters.Packaged menu items into bags or trays and placed drink orders into carriers.Carefully maintained sanitation, health and safety standards in all work areas.Frequently washed and sanitized hands, food areas and food preparation tools.Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.Followed all established restaurant practices and procedures.Worked well with teammates and openly invited coaching from the management team.Took initiative to find extra tasks when scheduled duties were completed. 06/2008 to 12/2011

CHUCKE E CHEESE

new orleans, LA

greeter, host, clean up

Worked as a team member performing cashier duties, product assistance and cleaning.Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each customer.Interacted with customers.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints. HIGH SCHOOL DIPLOMA: CNA 2011

CAREER OVERVIEW

CORE STRENGTHS

ACCOMPLISHMENTS

WORK EXPERIENCE

EDUCATIONAL BACKGROUND

john ehret high school, Marrero, LA, united states Coursework in Certified Nursing Assistant.

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