MUHAMMAD N. MAQSOOD

***, ********** ***. ***#*** West Sacramento CA 95605

916-***-**** ac0cfk@r.postjobfree.com

Network Support Engineer

OPERATIONS MANAGEMENT SYSTEM MANAGEMENT NETWORK MANAGEMENT

Articulate, dynamic, and hardworking Network Support Engineer with 4+ years of experience as a network technician, network engineer, and system & network engineer. Proven and highly recognized track record in ticketing management, change management, racking, labeling, and relocating equipment, troubleshooting, installing & configuring, establishing tracking system, implementing solutions, parts management and upgrading onboard time settings. Proficient in BGP, OSPF, EIGRP, SNMP, ISIS, VRRP, HSRP, MPLS, LAN, VLAN and WLAN. Apple iOS and Windows 7/8/10. Strong communication, verbal, writing, and interpersonal skills with the great ability to grow, sustain, and excel in a fast paced working environment.

Core Competencies

Customer Services

Research & Analysis

Strategic Planning & Analysis

Regulatory Compliance

Technology Oriented

Competitive Intelligence

Quality Assurance

Policies & Procedures

Installing & Configuring

Problem Solving

Cross-Functional Skills

MS Office Suites

Professional Experience

PEGATRON CORP. Elk Grove, CA 10/2015 – Present

I.T. Associate Engineer

Adeptly deployed new computers, imaged operating systems, installed system and software, interpreted system logs files to troubleshoot hardware and software issues, and configured VPN and Firewall appliances.

Competently created accounts, permissions and inspected security settings, server hardening, and tuning of servers.

Adroitly supported users via phone and email to troubleshoot network issues, analyzed and corrected network problems on-site and remotely, and installed DSL, switch, router, hub, and connected multiple computers to internet.

Guaranteed smooth operation of communication networks in order to provide maximum and efficient performance.

H.P. ENT. Rancho Cordova, CA 08/2015 – 10/2015

DCS Support Specialist

Proficiently utilized ticketing management software for work requests, performed change management and documenting, racked, labeled new and relocated equipment and terminated all cable types.

Skillfully fitted and troubleshot on-site and remote network cabling infrastructure, established tracking system to log requests, monitored progress, track problem resolution, identified patterns of failure and implemented solutions.

Collaborated with the different vendors to resolve hardware operating system issues, researched and tested possible solutions, and performed parts management, screening and testing, and recycled electronic.

APPLE INC. Elk Grove, CA 04/2013 – 04/2014

Network Technician

Proactively installed Network Infrastructure for the new department to test Apple Xserve, advanced and expanded wireless network with Cisco APs for iPad testing, and used Remedy Ticketing System to handle network issues.

Expertly enhanced Internet, Video and Voice services over fiber and copper network, as well as upgraded onboarding time for new employees through comprehensive updates of network documentation of issue remediation.

Comprehensively involved in installing, configuring and maintenance of Cisco Routers, Switches, and performed Data Backup, Server and storage design and installation.

Pakistan Telecommunications, Punjab, Pakistan 08/2010 – 02/2012

Network Technician

Capably troubleshot layer 2 and layer 3 connectivity issues, deployed, and configured Cisco switches, and firewalls, installed CAT5 cabling infrastructure

Built and setup communications closets, and installed, maintained and supported computer communication networks within and between organizations in an efficient manner.

Worked with the different vendors to resolve hardware operating system issues, research and test possible solutions and implements solutions.

Certification

CCNA Routing and Switching, CCNP Routing and Switching (1st Part)

Education

B.Sc. Electronics Engineering (4-Years) IUB, Pakistan

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