Customer Service Medical Assistant

Charles A. M. Riley

***** ******* **** #*** 305-***-****

Phone

Silver Spring, MD 20904

*******.**.*****@*****.*** [pic]

MEDICAL ASSISTANT - CUSTOMER SERVICE

To obtain a challenging position, which offers career advancement, utilizes

my medical and customer service skills and requires excellence from an

individual with superior interpersonal skills.

Microsoft Suite (including office, excel, power point, and outlook)

PROFESSIONAL EXPERIENCE

Harris Teeter, Washington D.C.

2014-2015

Customer Service Clerk

. Assist customers with requests about products and services offered at

Harris Teeter.

. Provide exceptional above and beyond customer service.

. Training, coaching, and mentoring new employees to the "Harris Teeter"

way.

. Assist cashiers with problems, inquiries, change requests, and

customer inquiries.

. Schedule/Coordinate cashier breaks and lunch times.

. Other duties as assigned or needed.

***Notable Mentions*** Received numerous customer compliments regarding

customer service and professionalism.

Wal-Mart, Washington D.C. 2014

Produce Sales Associate

. Maintain temperature controls of the produce products.

. Transport loads and stocks of merchandise

. Do markdowns and waste product checks

. Provide exceptional customer service to customers about all products

in the store.

. Train, coach, and mentor new employees in the department to meet

company standards

. Provide additional assistance to front end, customer service desk, or

other departments as needed.

. Other duties as assigned.

Al-Star Transportation, Lanham, MD

2013

Patient Transporter/Driver

. Transporting customers to and from appointments, drug stores etc.

. Operate van/truck lifts to assist customers with disabilities

Dr. Horacio G. Schapiro MD Internal Medicine, Washington D.C.

2010

Medical Assistant

. Managed patient chart information for filing.

. Prepared patients prior to seeing doctor by taking vital signs i.e.

blood pressure, temperature, and pulse.

. Provided EKG test on patients as required.

. Worked with patients completing blood extractions, injections such as

malaria, tuberculosis, etc.

Hahn Automotive, Bladensburg, MD

2008-2009

Customer Service Representative

. Served as shipping and receiving clerk processing part orders that

were received via phone.

. Communicated via the phone with customers confirming if parts where

available before processing orders.

. Performed merchandise inventory on weekly basis.

Extra Space Storage, Forestville, MD

2007 - 2008

Storage Consultant

. Opened and closed storage facility daily.

. Assisted customers with renting storage units.

. Walked the storage facility to insure no danger or hazardous problems

to protect customer's property.

. Maintained the cleanliness of un-rent storage units.

. Prepared daily bank deposits for location.

. Maintained customers records and made outgoing collections calls to

customers past due on rent payments.

. Assisted the auctioneers with monthly or bi-monthly auctions, opening

storage units and processing buyer's paperwork after auction process.

Advance Auto Parts, Largo, MD

2005 - 2007

Assistant Store Manager

. Opened and closed store.

. Prepared store for opening including prepared bank deposit from

previous days, prepared cashier drawers, and count daily specified

inventory

. Processed customer refunds per associate's request.

. Assist customers with questions pertaining to parts and orders.

. Made outbound calls to customers upon part orders being received.

. Provide SWOT (strength, weakness, opportunity and threat) analysis to

employees to insure proper customer handling.

. Train store new hires.

. Assisted customer with car system checks and installing batteries and

windshield wipers.

EDUCATION/ TRAINING

Certified Medical Assistant September 2009 -

December 2010

Everest College, Arlington, VA

High School Diploma September 1997

- June 2000

Luke C. Moore Academy, Washington, DC

Certificate of Completion - CPR, First Aid, HIPPA and OSHA

Contact this candidate