Customer Service Sales

Jamie E. Redd

**** ******** *****; Jeffersonville, IN 47130

Cell: 502-***-****

***********@*****.***

OBEJECTIVE: Obtain a customer specialist position in a professional environment to enhance the overall customer experience.

SKILLS:

Strong organizational and communication skills

Sharp problem solver, seasoned with conflict resolution PC Proficient with Microsoft 10, Excel, and Word

Advanced with customer service, data entry, and order processing Lean Six Sigma certified

EXPERIENCE:

Cardinal Health; Radcliff, KY 2006-2016

Customer Care Specialist, Medical Healthcare Northeast division Developed client relationships with vendors and freight couriers for order fulfillment. Assisted customers with order processing and delivery concerns. Generated daily, weekly, and monthly sales reports. Interacted and communicated with Sales Representatives, Management, and Administration for improvement reviews.Processed orders, returns, and credit requests. Maintained healthcare order accounts for Northeast region. Researched shipment discrepancies and item details. Lead weekly conference calls and team meetings for policy and procedure review.

ACCOMPLISHMENTS:

Increased self branded product sales for company revenue Obtained Lean Six Sigma certification

Maintained 100% call quality in performance reviews EDUCATION:

Purusing electronic degree, ITT Technical

1997 North Hardin High School; Radcliff KY (Hardin Co) Academics