Help Desk IT Technician
Resume:
Dov Yaffe
Austin, TX ***59
CONTACT INFORMATION
Tel: 210-***-****
Email: ********@*****.***
OBJECTIVE
To develop as an integral part of a successful, progressive company, in an information systems environment that will foster professional, as well as personal growth through increased company productivity and profitability.
SUMMARY OF EXPERIENCE
•10+ years in IT and customer service.
•10+ years supporting end users both residential and commercial.
•5+ years working in networking and server environments.
PROFESSIONAL EXPERIENCE
TruSource Labs
Austin, TX
2015 - 2017
Desktop Application SME
•Provide the highest level of technical support to end users.
•Document and present results of investigations, feedback and issue statistics to Dropbox staff.
•Input client data into ZenDesk Ticketing system to record issues and resolution, or escalation if needed.
•Advise and guide current and future customers in using products to their needs.
•Diagnose and assist in repair of network, syncing, web and other Dropbox issues.
•Escalate cases and issues that need special attention from a higher level of support.
•Train, educate and provide demonstration of product to new and current support specialists.
Methodist Hospital
San Antonio, TX
2014 - 2015
Food Service Worker
•Assisted in all cafeteria duties such as cashier, stocker and cleaning.
•Maintained cleanliness of food preparation areas and recorded temperatures of refrigerators and freezers.
•Duties also included setup and breakdown of events and meetings as directed by work orders.
Flasher Equipment
San Antonio, TX
2013 - 2014
Sign and Sales Division
•Provided excellent customer service and advice to current and future clients.
•Input client data into Great Plains tracking system to record purchases and maintain client relations.
•Assisted in maintaining machinery and IT related tasks.
Volt
San Antonio, TX
2012 - 2013
Tier I Tech Support
•Provided highest level of Customer Support to clients and end users.
•Input client data into CRM Ticketing system to record issues and resolution, or escalation if needed.
•Advised and guided future customers in finding products suitable for their needs.
•Diagnosed and assisted in repair of devices such as NAS, DAS, wireless routers and other peripherals supported by the company
•Escalated to Tier II and Tier III technician on issues that needed special attention.
Sundance Foods
Moonachie, NJ
2011 - 2012
Production Supervisor
•Supervised production and packaging of raw ingredients for soups, cake mixes, pancake mixes and dumplings.
•Inspected equipment daily as outlined by pre-established guidelines.
•Reported to production manager daily.
•Documented all products and ingredients.
•Supervised delivery of materials to warehouse.
Discount PC
San Antonio, TX
2010 - 2011
Lead Technical Consultant
•Managed computer repairs, upgrades, virus removal and IT related maintenance.
•Built and maintained networks, both wired and wireless.
•Installed operating systems, drivers for peripherals, printers, and other software.
•Assisted in Tier I and Tier II responsibilities and advised Tier I techs on all areas of IT and sales support.
Ingredient and Flavor Solutions
New Braunfels, TX
2008 - 2010
Production Supervisor
Supervised production of raw ingredients for dips, sauces and other mixes.
Inspected equipment daily as outlined by established guidelines.
Documented all products, ingredients and production procedures.
Supervised delivery of materials to and from warehouse.
Ensured cleanliness of facility and prescribed to established food regulations.
TECHNICAL SKILLS
Operating Systems
Protocols
Mail Systems
Ticketing Systems
Hardware
Wireless
Security
Windows, Mac OS X, Ubuntu, Android, iOS & Windows Mobile
TCP/IP, DNS, DHCP, SMTP, POP, IMAP, Active Directory & Exchange
Outlook, Outlook Express & Thunderbird
CRM, CMS, GP, ZenDesk & Service Now
Acer, AMD, ASUS, Brother, Buffalo Dell, Epson. HP, IBM, Intel, Lexmark & Xerox
Netgear, 2Wire, Belkin, Linksys, Dlink, Arris & Buffalo.
Avast, Kaspersky, AVG, NOD32, Norton, McAfee & Symantec
ACCOMPLISHMENTS AND AWARDS
Technical Certifications
Comptia A+ (Obtained in 2015)
Contact this candidate