Customer Service Professional Experience

Sandra Kay

*** ***** **** **.

Arlington, Texas *6002

Phone: 817-***-****

Email: **********@*****.***

Professional Summary

Award winning client administrative professional with over 15 years of experience successfully facilitating complex support services. Strong organizational and communication skills with the ability to concurrently direct multiple business affairs in strategic alignment with unit goals. Advanced understanding of customer needs with diligent attention to detail resulting in superior customer service and high levels of client satisfaction. Natural leader who directs projects and involves others in processes and decisions to gain their support, while providing opportunities to learn and work together as a team. Problem solver who identifies and proposes solutions that benefit all parties involved in a situation. Trusted consultant, liaison and assistant.

Areas of Expertise

Establishing Focus

Problem Solver

Team Building

Multitasking

Integrity

Microsoft Excel

Teamwork

Consultant

Solutions Driven

Technical Liaison

Customer Service

Trips Exceptions (Chase)

Leadership

Detail-Oriented

Mentor

Collaboration

Key Recognition for Service

Education & Training

Graduate, San Benito High School-San Benito, TX

Associates of Applied Science Degree in Farm and Ranch Management

Texas State Technical Institute-Harlingen, TX

ACT-Responsible for promoting a fun and activities throughout out the office

International School Of Dallas-CDL Training, Graduate Febuary, 2017

Professional Experience

WERNER, DALLAS, TEXAS March 1st -present

. Transporting goods over land to drop yard or distribution centers

. Inspect Vehicles and trailers for mechanical items and safety issues and perfrom

Preventative maintenance

. Document and Log work/rest periods spent driving

. Comply with truck driving rules and regulations as well as policies and procedures

. Report defects, accidents or violations

CHASE, FORT WORTH, TEXAS

MAY 2002 – November 2016

TRANSACTION SPECIALIST

Maintain daily responsibility to ensure items for 16 states are processed and accounted for.

Entrusted to shut down the system and balance complex items for the next business day.

Technical Liaison responsible to identify and notify IT support of any technical problems with the system.

Key Recognition & Award:

Chase Service Award for collaboration, ownership, integrity, innovation and service.

Five Key Recognitions for exceeding expectations & meeting business needs with team reduced to 50% for 3 months.

GE AREOSPACE, COPPELL-TEXAS OCT 1999 – MAY 2002

PURCHASER

Responsible for ordering and price negotiation on aerospace parts.

Making sure that the parts ordered meet the right specs and qualification that is required on machinery

Strong skills in negotiation, inventory management, and technical aptitude

Volunteer & Community Involvement

Good Work Program Volunteer for charities throughout city to help raise money & promote awareness on certain organizations

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