Customer Service Representative
Resume:
YORDANOS GHEBRELUL
EDMONTON AB
****************@*******.***
OBJECTIVE: Seeking a Customer service position in a HOTEL or Call center Environment
QUALIFICATIONS & PROFILE: Friendly and courteous front desk and reception seeks employment with upscale hotel, or professional office firm
One King Street West Toronto ON 2008- 2010
Register guests, greeted every visitors, logged requests and issued room keys
Processed guest payments for room charges, food and beverages
Balance all rebates and other miscellaneous charges.
Handling and solving customer’s complaints, and concerns
Customer Service, American Express (call center), Toronto, Ontario 2005- 2006
Credit card activation
Handling and solving customer’s complaints
Outbound Customer Service Representative, LIFE BRIDGE, Ottawa, Ontario 2003 -2004
Selling Credit Cards
Front Desk Clerk/Customer service, SHERATON HOTEL Cairo, Egypt 2000 -2001
Made reservations
Prepared bills and handled financial transaction
Handled cash register and cash in daily basis
Gave out travel information for tourists
Travel Agent, TOURISM & TRAVEL Cairo, Egypt 1997-2000
Selling tour packages
Reservations
Arranging accommodation (Hotels etc.)
EDUCATION:
Hotel and tourism front desk clerk tourism graduate from Ethiopia Addis Ababa
Elevated Learning Academy Personal Fitness Trainer Diploma Certified
American Council on Exercise Personal Trainer Certification certified
Emergency Medical Services Toronto CPR & Standard First Aid Certificate 2010
Algonquin College Nursing Preparation Program 2006 - 2008
National Association Of Career Colleges Personal Support Certification 2005
Addis Ababa University 2nd Year Business management 1998
References Available Upon Request
Contact this candidate