Mervat Boulos

***** ******* ***.

Gardena, California 90248

ac0c1a@r.postjobfree.com

310-***-**** (home)

310-***-**** (mobile)

PROFESSIONAL SUMMARY

Trade Finance professional with over 15+ years of experience in the field.

Bilingual English/Arabic

Import/Export documentation

Client Services

Cash Management

Proficient in MS Office Suite

EXPERIENCE

Trade Finance Services Specialist January 1993 – June 2015

Bank of America, Trade Operations – Collections

Examined shipping documents ( Bill of Lading, Airway Bill, Invoice, Packing List and Certificate Of Origin ) to ensure strict compliance with terms and conditions.

Processed payments, issuances, and amendments to ensure collections comply with all anti-boycott laws and regulations.

Advised customers (one on one, via phone, fax, or email) with questions or issues regarding their transactions / documents.

Reviewed and approved trade finance documents for bank and regulatory compliance.

Responded to correspondence received and handled all document mailings.

Client Service, Implementation, Operations, and Cash Management.

Handled complaints dealing with service requests jointly with Sales.

Managed inquiries timely and accurately, dedicating time and energy to major issues or critical problems.

Contributed effectively toward a collective organizational goal or toward solving problems/conflicts (Team work).

Performed effectively under time pressure and meeting deadlines.

Identified responsively and proactively to the needs of our clients ensuring high satisfaction.

EDUCATION

California State University Dominguez Hills

Earned certificate in Global Logistics and Domestic Transportation. February 2017.

Ramses College – Cairo, Egypt

Earned Associate Degree in Business Administration.