Project Manager Management

JOHN W. KANE, PMP

**** *. ******* *** *******, AZ, 85086

623-***-**** ****.*.****@*******.***

SUMMARY OF QUALIFICATIONS

Accomplished IT consulting and credentialed project management professional with a track record of delivering solutions that drive profitable growth. A commitment to not only planning, but leading projects, while controlling project constraints and ensuring customer satisfaction. Energetic self-starter with excellent planning, communication and motivational skills. Core competencies include:

Project Leadership Relationship Management Team Collaboration IT Consulting Software Development – Agile and Waterfall Budgeting Negotiation Process Engineering Strategic Planning Team Management EHR Deployment REMS Implementations

CAREER SUMMARY

KFORCE CONSULTING Phoenix, AZ 2015 to Present

IT Project Manager 2015 to Present

On assignment at McKesson Specialty Health (Scottsdale, AZ) – Lead Project Manager for FDA-mandated Risk Evaluation and Mitigation Strategy (REMS) programs.

Developed and maintained detailed project implementation plans, scheduled and led internal work stream meetings, and communicated critical milestone dates and status with stakeholders via status dashboards.

Developed and maintained detailed IT project development plans, resourced onshore and offshore technical resources, and identified and mitigated risks.

Managed teams of developers during implementation of and modification to several REMS Programs employing Agile and Waterfall methodologies. Typical REMS Implementation involved 3,000 to 6,000 hours of IT effort on development of contact center application and program website.

Coordinated efforts to develop, test, and implement validated REMS solutions while also ensuring contact center and operations staff is sufficiently trained.

DECISION CONSULTANTS, Inc. Phoenix, AZ 2002 to 2015

Project/Technical Services Manager 2005 to 2015

Served as project manager for several small to medium projects (1-9 months, 5-25 team members) including hardware and software upgrades, infrastructure upgrades, server virtualization, hosted solutions (Office 365), backup solutions, disaster recovery solutions and projects to address various training needs. Developed and maintained accounts while increasing customer loyalty through exceptional customer service and follow through. Developed and maintained relationships with all levels within customer organizations.

Used influence and negotiation skills to clear roadblocks, drive projects and resolve conflicts.

Worked directly with senior engineering teams to develop project plan and timeline(s) to meet or exceed client requirements.

Managed internal and external stakeholders by clearly defining their expectations and influence on the project, continuously communicating the project objectives, and employing fair conflict resolution.

Representative Projects

EHR Deployment: Managed work efforts and deliverables for two multi-site medical practices during EHR deployment project. Project resulted in the successful installation of an electronic health records system to seven medical clinics achieving a cost effective, integrated method of providing healthcare and setting a roadmap to meet compliance and meaningful use.

Worked with cross-discipline teams; IT, operations and clinic staff to execute tasks.

Worked with several vendors to determine requirements and successfully integrate; labs, lab interfaces, clearing house, speech recognition technology, and signature pads.

Coordinated infrastructure upgrades, deployment of hardware, software, and peripherals, and training of internal and clinical staff.

Managed day to day project administrative activities including keeping issue logs and providing status updates to the medical executive committee and other stakeholders.

Law Firm Hardware / Software Upgrade: Planned and led a large-scale client hardware and software upgrade which required migration from a Windows XP / Office 97 platform to a Windows 7 / Office 2007 platform.

Developed project timeline for phased rollout while taking into consideration attorney and trial schedules.

Designed and led a training program to educate users on upgraded platform and software with minimal interruption to practice workflow.

Document Management Upgrade: Project goal was to upgrade document management application, iManage FileSite, and add full text indexing, e-mail management and searching capabilities.

Worked with software vendor to identify software and hardware requirements.

Due to time constraints, planning, testing, and risk identification and mitigation were critical to this project’s success.

Technical Support Manager 2002 to 2005

Managed teams of IT professionals providing technical support solutions.

Prioritized multiple activities, workloads and objectives while managing team resources.

Led project with development team to combine three support and internal processes into one application. Deliverable resulted in improved communication with internal groups, improved customer satisfaction and annual savings.

INTERTECH COMPUTER PRODUCTS Phoenix, AZ Manager, Help Desk Services 2000 to 2002

Ran a fourteen person, 24/7, international call center

FOLEY AND LARDNER, Attorneys at Law Milwaukee, WI Lead Support Technician 1996 to 2000

Served as liaison for IT department and legal staff at a 2500 user law firm during migration of workstation OS, Office suite, and document management applications. Displayed a commitment to overall project communication ensuring that project team, stakeholders, and senior management were properly informed.

EDUCATION

PMP Certification Project Management Institute (PMI – PMP #1516724)

CSM Certification Scrum Alliance (Certified ScrumMaster - CSM #640452)

Essentials of Project Management Villanova University Online

Project Management: Methods and Mechanics Project Management Institute (PMI) Online

Carthage College Kenosha, WI Bachelor of Arts in Commercial Design Minor in Business Administration

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