Abhishek Kumar

Mobile US: +1-408-***-**** Skype : abhishekvishnoiin ac0c0f@r.postjobfree.com

Summary:

Implementation Consultant & Solution Design Engineer - Networks Management (Voice, Data)

CUCM Solution Expertise, Call Manager, Tools, Delivery and Implementation Design, Architect

Primary Skill Set – Cisco Unified Communication, Tools for Voice, Security & Data Network, SBC, SIP, SCCP

Current profile involves of Techno Functional Consultant for Network Monitoring/Management of Cisco CUCM, PUBs, SUBs, IPCC, UCCE, VoIP, SIP, MGCP, H.323 Gateways, Telepresence, CTMS, Network devices, Avaya PBX, Wireless Devices, AP, Controller, Router, Switches & Security devices and Cloud environment (Virtualization, vSphere, ESXi, Cisco UCS-B and UCS-C). Current Infrastructure I am working on as follows while following ITIL compliance…..

Design lead for CISCO Prime Infrastructure & Cisco Prime Collaboration for Contact Center – Assurance, Provisioning, Configuration Management, CUOM from UCCE suite, CUCM, Voice/Video

Implementation engineer for call manager and monitoring tools, Provision phones and gateways

CUCM 3.x, 4.x, 5.x, 8.x and 10.x, SRST, Unity, IM, Cisco Phones 69xx, 79xx series, Polycom

Collaboration – Aspect Dialer, Genesis, WebEx MP (ASR), POE, MPLS, CTI

Cisco TMS, Expressway, Conductor and MRA as it pertains to Video Telepresence and Jabber

Voice Gateways, TDM, SIP, H.323, SBC, ACME Packet OCOM (Oracle Communication), Multi-platform CC integration via SBC & CUBE

Trunks/PRI Links – T1/E1/DS1, PSTN Link from different vendor across the globe

Avaya PBX, Aura Communication Manager 5.x and above,

Cisco UCCE, VXML, Dialers, Nuance, ICM & CVP monitoring via Cisco Prime and Prognosis, Upgrades

VoIP monitoring Tool Prognosis (IR), SBC Acme Packet, Palladion OCOM/EOM, IPFIX, Tapping solution (IXIA, Netoptics, Gigamone)

HP NAS, BMC BBNA

CA IM 2.x, CA Spectrum, eHealth, SuperAgent, Netflow, UCM, CAPC

NetScout APM, NetBrain Auto Diagraming Tool

Dedicated to maintaining high quality standards, and have 9+ years of Rich experience in customer dealing with highly professionals as an activist of Implementations, Solution Architect, Consulting, and a key person during bidding phase, costing, and solution finalization with Involvement in demos, POCs, Trainings for global customers in US/Europe/Overseas.

Professional Experience

Client: ORACLE America INC. Frisco, TX Aug 4th 2015 – Till Date

Designation held – Cisco Voice Management Solution Engineer

Responsibilities:

To finalize best product for monitoring of Voice and Data Network environment

Create Visio Architecture of Deployment Strategy and timelines with TDD/LLD/HLD, Finalize the solution with Lead Architect and LOB head

Customer & Vendor interaction for customization of tool, Solution Design, Implementation, Delivery, POCs, Demos & Technical Presentations and end-to-end delivery

Multi location Data Center for security monitoring and Call Mangers in 18 global DCs along with 8 Mega clusters

oBuild & Deployment of CUCM OVA’s, support PUB, SUB, CUC

oSupport All publishers and subscriber. Upgrade the ccm environment to next release from 10.x family

oDefine route pattern, Dial-Peer, SIP Gateways configuration, IOS Voice Gateways, coordination of PRI, T1/E1 links, FXO, FXS, SBC configurations, CUBE Gateways

oProvisioning new user, devices, TMS, Jabber etc.

oWorking on TMS configuration, VCS and other video devices.

oDay-to-day operation and troubleshooting, Upgrades of Links and environment for more phones

oConfigure phones, uutilizing Cisco's bulk administration (BAT) tool to import user data

oPerform MACs (moves, adds, changes) in Cisco Unified Communications Manager, Unity Connection, and Emergency Responder

oExecute test & acceptance plans to verify proper function of end user devices

oTechnical support for voice and video devices

Design lead for CISCO Prime Infrastructure (Wireless, AP, Controller, LAN) & Cisco Prime Collaboration for Contact Center – Assurance, Provisioning, Configuration and Management for SIP, Gateways, Voice/Video

oDeploying solution for Call Manager and Contact Center Environment

oBuild Cisco Prime Collaboration (PCD) for CUCM and other application management

oImplemented and manage Cisco Prime Collaboration Assurance, Analytics & Provisioning modules

SME/Product Manager for ACME Packet (OCOM)

oOracle Communication Operation Manager (Palladion/OCOM)

My Role: Solution Design, Implementation & support

Probe design and implementation across global location DCs

Cisco NDBs, IXIA taps,

Mediation Engine GUI setup, alert policy and alarming

Network Monitoring Tools for Net flow, Virtualization, Cloud, Cisco Contact Center, Big Data, Analytics, Service based monitoring (SBM), SaaS, Cloud, SDN, NFV

oMonolith

oHP NAS – Config Management

HCL America INC. Frisco, TX April 5th 2010 – Aug 3rd 2015

Track Lead – Cisco CUCM & Tools (Network Management/Monitoring/VoIP)

As an Implementation Lead

Leading track for VoIP Management and Monitoring (Cisco Contact Center, CUCM, Telepresence, CTMS, CVP, ICM, Avaya PBX)

Managing customer CUCM and CC transitions & transformations in different projects

As a part of Cross Functional Services in NMS and EMS tools Team & dedicated to VoIP/Wireless Network Build, Manage UC platforms and manage monitoring tools

Using Cisco Prime Collaboration for Assurance, Analytics and provisioning module to manage entire Cisco CC/UC environment. Upgrades, provisioning, monitoring, manage and patching.

Providing Network Management Solution Design and Consulting as per customer requirement, Positioning right tool/product for Monitoring & Management as per client AS-IS condition

Running Technical and Sales Demos and Presentation in front of High level Management and technical guys like Directors of IT, CTO, Directors and Network Head etc.

Track owner of OPNET/Riverbed Network Design & NPM, APM (App Performance Monitoring) Tool and Prognosis VoIP monitoring Tool, Established a new Track for VoIP monitoring (Cisco Clusters & Avaya PBX)

Working on a tool of Call manager monitoring Prognosis and Cisco Voice Manager/Avaya/Multi-vendor

Ciscoworks and HP NAS in HCL Comnet and working as a only dedicated resource, as a Subject Matter Expert (SME)

Professionally Trained on Prognosis to deployed tools onsite in US and rest of the world

Working on OPNET IT Guru, Ace Analyst, Ace Live, Netmapper and Network Planner for architecture & network design/planning

Monitoring of Cloud environment (Virtualization, vSphere, Cisco UCS-B and UCS-C) using different tool stack

Excellent knowledge on SNMP & MIBs Concept and all related tools

Training people on OPNET & Prognosis for day to day challenges & activity

Build up HA & DR model as per requirement, Working knowledge on SAN storage

Working experience of implementing the solutions for tools like CA NetQoS Report Analyzer certified, Spectrum, eHealth, BMC Bladelogic Network Automation (BBNA)

Onsite Projects

Served Fortune 500 listed companies for Implementation of Data and Voice Networks, Name few of them World Leading Banks, Energy Suppliers, Leading Health Insurance Companies, Leading Pharmaceutical Companies and Stock Exchange etc.

Multiple Consulting & Implementation projects in some of esteemed Fortune 50 company in US

oLocation – San Antonio, Hartford, Pleasanton, San Diego, Charlotte, Dallas

oTeam Size – 3-5 people (I was design lead for all these projects)

oStudied AS-IS of their Cisco and Avaya Contact Center environment and proposed enhancement solution for managing and monitoring via different tools

oDeployed CUCM clusters, build PUB, SUBS, SRST, CME, CUC, CER

oBulk user migration and bulk user provision using BAT tool

oIt includes Cisco CVP, ICM, CUCM, Avaya PBX, ASPECT Dialer, WebEx MP, SIP etc.

oWorked on call flow and component integration for Call Flows (inbound & Outbound)

oDefine the call flow from PSTN to CC agent, IVR, CVP, ICM routing call. And define the call flow for inbound and outbound calls

oTransformation of most of these projects was designed by me and team and had been deployed in 12th month project time.

Deliver 10+ projects as team lead deploy on Prognosis & Cisco Prime Collaboration for VoIP CUCM/Contact Center Management and monitoring in US Geography

oTeam Size – 2-4

oMultiple Locations United States & offshore

oMy Role – Design and Lead

oProactively manage and monitor the call manager and it’s application CUC, IM, Telepresence servers, VCS, end point phones, UC server, UC application, ICM, CVP, VXML, PG’s, Dialers, Agent, queue.

oProvisioning the users, gateways, new deployments, upgrades and patches via PCD.

Deliver 15+ projects as team lead deploy Ciscoworks & Cisco Prime Infrastructure for LAN management and wireless controllers/AP of Cisco Network Environment

oTeam Size 2-4

oLocations United States and Offshore

oMy Role – Design and Lead

Deliver 10+ projects as team lead, Implementation on OPNET, VNE Server/IT Guru Network planner and Ace Analyst in US Geography

oLocation – Different US geographies

oTeam Size - 3

oVarious Projects Multiple Locations United States

oMy Role – Design and Lead

Activities with Cross Functional Services Team, IT Infrastructure Management

Understanding the AS-IS state of the customer & their requirements, identifying gaps and proposing Techno-Commercial solutions/EMS Tools.

Proposing best-of-breed products for Server/Network monitoring, Service management, Reporting, Automation, Discovery, Application layer monitoring with focus on leading players like BMC, HP, CA.

Techno- Commercial solution in response to the request of quotations (RFQ)/proposals (RFP) from across the globe in different GEOs.

Preparing commercials, Bill of Material, licensing w.r.t the solution/Tool proposed for the To-Be state.

Working with cross-functional verticals within the organization.

Providing Pre-Sales support to the Sales teams on various accounts (medium/ large).

Business Development activities through active Meetings & Presentations.

Astrowix India Project Solution, New Delhi (Noida) India May 2007 - September 2007

Worked as a Project Coordinator

As a part of technical team handle and provide support to the company LAN/WAN network issues including O.S errors, software applications, switch port blocking, physical cable damage, firmware upgrade, new virus attacks, firewall etc.

Configuring Router, switches, routing protocols, BGP, OSPF, RIP etc.

Assist in documentation of each lab with technical aspects inclusive of design and implementation.

Assist in developing of IT Support Team’s capabilities to provide effective and reliable support and solutions within the company.

Provide the IT Network troubleshooting expertise to all the domain users using ADS (Active Directory Services)

As a part of technical team responsibility includes support to all the network, routing, switching, and firewall.

Inetsystems, New Delhi, India (On Job Training while doing IT course) Aug 2006 - May 2007

Worked as a Technical Engineer

Responsible for in house networks, support for LAN/WAN connectivity

Assuring internal network connectivity of Routers and Switches

OS upgrades patches, installation, printer etc.

Responsible to maintain high quality services for customers

TECHNICAL SKILLS

STRONG SKILL SET

HANDS ON EXPERIENCE

COMPETENT TECHNOLOGY

SNMP, MIBs & UDP, EMS, NMS, SYSLOG, RMON

IEEE 802.2 and 802.3, 802.11 standards, and Implementation of security on OSI layers, firewall.

Lab Experience with Cisco routers, Access switches, multilayer switches, Inter V-LAN routing, HSRP, STP

Hands on VOIP technology, Cisco call manager CUCM 6.x, 7.x, 8.x and above, SIP protocol, H.323, MGCP, SCCP. Clusters & All voice parameter Monitoring via SNMP

Working Knowledge on Database/Instances on SQL /Oracle

Cisco Technologies: Routing, Multilayer Switching, Remote Access, Troubleshooting, Load Balancing,

Operating Systems: Windows Vista/NT/ 2000 / 2003 / XP / 9x, Linux and Servers

Network Servers : DNS, DHCP, ADS, TACACS, RADIUS, LDAP

Routing Protocols : RIP, IGRP, EIGRP, BGP, OSPF

Wireless Technologies : Wireless Routing And Switching, WLANs, Wireless Security WEP, WPA, WPA-PSK, WPA2, Infrastructure TKIP, AES, AD-hoc networks, Ekahua Site Survey

Virus Protection : Symantec Enterprise Antivirus, MacAfee Enterprise Antivirus

VPN : IPSec, L2TP, PPTP, SSL

Remote Access : Frame relay, ADSL, ISDN, PPP, PPPoE, MSTSC

Enterprise Software : Citrix, Metaframe

Core Networking Cisco Experience in the University Lab (MS)

Lab Infrastructure: Lab was connected to LAN and WAN network with double cabinets for every PC attached to patch panel to switch over the networks. The router series 2500, 2611, 2621, 2811, 2600, 2800 and switches series catalyst 1900, 2950, 3550 (multilayer), 3750.

Routing & switching: BSCI & BCMSN

ONT: VoIP

ISCW:

Internet Socket Programming: Design and implementation of a basic file transfer between server and client, by developing a Concurrent file transfer server, developed a distributed file transfer server.

Wireless site survey: The site survey of wireless network of Northumbria University campus was conducted. The black spots, low data strength points, obstacles creating interference were pointed out and suitable solutions to the problems were suggested. The security was also a concern of the survey.

Final Semester Project/Dissertation (60 credit): Have done MSc Project research on WANEM (Wide Area Network Emulator), in depth study about all wide area network issues emulation and for software OPNET IT Guru. (Report will be shown on request)

CERTIFICATIONS & SKILLS

Certifications:

ITIL Certified Professional (Exin)

Cisco Certified MS degree

CA NetQoS Report Analyzer Certified

OPNET

Computing:

Good knowledge about Management, management skills, Leadership skills, managing people & team

Looking forward to dos some more technical certification relevant to my profile

Highly Competent to design Project, assign team tasks & Gantt chart using Microsoft Project MPP

Highly competent with Microsoft Office, general operation & Presentations, PP

Excellent Presentation/Pre-Sales skills to work on RFP & RFQ

EDUCATION

MS Computer Network Technology Northumbria University Newcastle Upon Tyne (Degree Awarded 2:1)

Subjects include: Routing (BSCI), Switching (BCMSN), ISCW, ONT, WAN, Wireless Technology, Internet Socket programming, Project Management (Prince 2 Modules) 2007 – 2009:

Research Project/dissertation done on OPNET IT Guru Network Planner

Special Interest in: VOIP & Wireless networking, LAN, WAN

B.Tech.-Electronics and Communication- Bhagwant Institute of Technology, Bhagwantpuram, Muzaffarnagar INDIA (63%) June 2006

Subjects include: Principles of Communication Engineering, Mobile and Satellite Communications, Digital, Computer Networks, Communication System Analysis, Antenna and Radar, Multimedia,

ACADEMIC PROJECTS

Bachelor Final year project 1 done on Microcontroller based smart card systems.

Third year Seminar done on Vessel Traffic Management System through GPS.

OPNET IT Guru research (Dissertation) in MS Northumbria University

Literature on VoIP Technology in MS Northumbria University

INTERESTS/ACHIEVEMENTS

Sports: Very good Chess player, Love Fitness & Exercise, Good in Cricket, Cards, Poker and Badminton.

Scholarship: Got a 3000 GBP scholarship from Northumbria University during my MS in UK

Contact this candidate