Customer Service Representative

TONYA D CARR

**** ******** **

BALTIMORE, MD ****6-4026

Phone: 443-***-****

***********@***.***

Objective

Seeking a position that will allow me to utilize my customer service skills, that will further myself and the company.

Employment History

Customer Service Representative

05/2013 – 11/15/2015 Ikea Direct Baltimore, MD

Responds to inbound calls from customers with questions and or issues they have with Ikea’s products; helps customers navigate through the Ikea’s webpage sites to be able to see what is available in the Ikea’s local stores; places outbound calls to the Ikea’s third parties, to get a resolution for our customers.

Clinical Health Associate

09/2008 - 02/2011 Magellan Health Services Columbia, MD

Performed regular telephone contact with providers to explain program participation qualifications and procedures. Placed outreach calls and responded to inbound calls from members in an effort to enroll qualified candidates in the program. Conducted health risk assessments and compiled the results to determine members that met established criteria for participation in our program.

Customer Service Representative

10/2006 - 08/2008 Trailblazer Health Timonium, MD

Provided quality customer service to the Medicare call center at an accurate pace. Assisted providers with the reading of their remittance forms. Helped providers navigate through the Medicare web sites to be able to use the correct medical codes on their remittance forms.

Office Service Clerk

12/2001 - 09/2006 Maryland State Police Jessup, MD

Entered accurate information from applications into personal computer. Assisted established clients with order and service requests. Ensured success by providing administrative and clerical support services to the other functional departments and managers. Completed background criminal checks performed on the applicants. Scanned, printed, and mailed cards to the Security Guard Agencies.

Directory Assistance Operator

04/1987 - 06/2001 Bell Atlantic Telephone Company Baltimore, MD

Provided up to the minute telephone, address, and the area code information to the general public in a timely manner. Offered other solutions to customers when the information requested wasn't available. Maintained a courteous attitude even when customers were unsure of spelling, address, or proper pronunciation of business or residence for which they were seeking information.

Education History

Completion Date Issuing Institution Location Qualification Course of Study

06/1985 Baltimore Polytechnic Institute MD High School Diploma Engineering

Certifications

Certification Title Issuing Organization Completion Date

Medical Insurance Billing Essex Community College 04/2001

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