Customer Service Security

Balaji Yadav

**************@*****.***

Cell: 650-***-****.

Career Experience:

Overall 3+ years of working experience in multiple modules of Workday like HCM, Absence, Benefits, and Compensation.

Experience in loading data into workday through EIB.

Experience in designing business processes like Hire, Change Job, Request Compensation Change, and Onboarding, Time off, Reference Letter and identified ways to improve Business Process Frame works by creating condition and validations.

Created Workday Calculated Fields, Core Connectors and Custom Reports, BIRT, and XSLT.

Created custom reports using report writer and designed layouts using Workday Studio business intelligence reporting tool (BIRT).

Experience Building reports like, Advanced Reports, Matrix Reports, Composite Reports using Calculated Fields.

Worked with client to enable reports as Work lets on existing dashboards and landing pages.

Experience in creating Supervisory org and custom organizations, Locations, Positions, Job requisitions, Cost center, Cost center hierarchies.

Worked with different Staffing models.

Expertise in Creating Compensation rules, Eligibility Rules, Compensation components, Allowance Plans.

Worked on the Object Management Systems like Role Based Security, User Based Security and Intersection Security Group.

Worked on New Features in Workday 28 like Mobile Solution, Reference Letters

Scorecard & Dashboards.

Worked on ADP Payroll.

Education: Master’s in Computer Science (MSCS)

Work Experience :

Workday HCM Consultant

Driscolls, CA

Nov 2015-Till Date

Responsibilities:

Designed and Configured security based on the User population and company roles

Setup User Based, Role Based & Intersection security groups

Defined and setup Roles

Configured Domain Security Policies and Business process security policies and merged them with Security Groups

Defined and setup Business Process Policy on BPs

Report & Dashboard Security

Worked on Validations and condition rules, Notifications, etc.

Supported & Worked on Benefits, Compensation, Merit, Hire, On-Boarding, Job Change, Business Processes, Time Off & Leave

Support for Business Process issues

Worked with Business Process template

Worked on how to enable embedded analytics in Business process steps

Completely Designed and Configured Absence for 9 countries

Created Eligibility Rules, Accruals, Time-off plan, Time off type, Time off, Calculations

Designed Absence Business Processes

Created on Advanced Compenstion like Merit plan, Stock Plan, Bonus plan, Scorecard, Grid configuration & Eligibility rules.

Created Composite, Advanced and Matrix reports (for HCM, Absence, Time-Off, Payroll, Talent Reviews, etc.)

Worked on Headcount reports

Created Reports on Benefits, Compensation, Grades, Grade profile & Worker Information

Enable report as Work let.

Creating Self-service Reports

Created Organizations (Locations, Supervisory Orgs, Business Units, Cost Centers, Custom orgs, Organization Hierarchy (Location Hierarchy)

Created Job profiles, Grades & grade profiles

Created processed (EIB’s) for mass changes (hires, terms, job changes)

Data Validation & support for Audit teams

Benefits setup across multiple countries

Setup and edited Benefit groups, Plans, Events and underlying eligibility rules

Enrollment Rules Configuration

Created Reports on Benefits Plans

Configured, Managed and Supported USA Open Enrollment

Workday Analyst

Arkrit llc, India

June 2014-March 2015

Responsibilities:

Workday Experience supporting, HCM, Absence, Benefits, Compensation, Business Process design, Security and Reporting

Proficient in configuring EIB, Calculated Fields and XSLT

Competent in developing Business process, Custom Reports and Security.

Experience supporting Workday in multiple countries

Was involved in creation of new security configurations and supporting existing configurations.

Worked on setting up security on reports, performing specific authentications on reports.

Worked to develop, maintain & troubleshoot data integrations with other systems including third party systems.

Worked on scheduling of reports and understanding the required permissions for report sharing.

Strong knowledge on Service NOW Ticketing system to address tickets in a timely manner with excellent customer service attitude.

Attend weekly meeting with the offshore project sub leads and communicate the project status.

Experienced in loading data into workday through EIB.

Ability to work with different teams to gain cross-functional cooperation and collaboration during various implementations

Good team-leadership skills that helped in successful completion of various projects.

Additional competencies: Good Communication skills, Decision Making, Technical Skills.

Setup and edited Comp Plans (Salary, Hourly, Unit, Bonus, etc.) and underlying eligibility rules

Configured Request & Propose Compensation change, Change Job business processes

Addressed support tickets routed to the Compensation group

Created compensation reports.

Supported Workday across all countries. Managed helpdesk queues, assigned tickets to team and made sure tickets were resolved on a timely basis

Testing of new features, enhancements to the system, security changes.

Used Proxy functionality to login as different users and test the changes.

References: Provided upon request

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