Rama Rai

: +1-647-***-**** Toronto, ON, CANADA

*: ac0bq3@r.postjobfree.com LinkedIn: https://www.linkedin.com/in/ramaraiverma/

IT Officer/Professional/Specialist

Database Management, Data Analytics – Big Data, Cyber Security, IT & Network Administration

PROFILE SUMMARY

A multifaceted seasoned professional with over 15 years of experience in Information Technology and IT Management

Enterprise Data Analytics - Predictive Analysis using Big Data tools (2017)

Cyber Security for the corporate network (2017) and Internet of Things IoT (2017)

Created an Enterprise Resource Planning (ERP) Database solution for corporate network

Designed the IT Disaster Recovery Plan for the critical data center, serving business networks across the globe

Expertise in IT consultancy, Networking, Database Administration & Management and Business Communication

Operated 10+ different departments on regular basis

Project Management - IT activities from conceptualization to commissioning; ability to organize and accomplish multiple and changing priorities within specified timeframes

6 years of experience in Training and Development; trained, managed and mentored over 100 staff

People management, leadership and interpersonal skills; skillful in swiftly ramping up IT operations in critical projects of value over $800 million in coordination with clients, contractors, vendors and consultants

EDUCATION / PROFESSIONAL DEVELOPMENT

Management of Enterprise Data Analytics - Predictive Analysis and Big Data 2017 - current

University of Toronto, St. George campus, Toronto, ON

Cyber Security 2017 - current

The Open University, UK

Post-Graduate Diploma in Management (PGD), Specialization - Marketing Management 1997

Indira Gandhi National Open University, IGNOU, India

Bachelor’s Degree in Engineering (B.E.) – Computers 1994

University of Pune, India

TRAINING & CERTIFICATION

Certified - Emergency First Aid, AED and CPR level ‘C’ Toronto Public Health 2015

Microsoft Certified Database Administrator ( MCDBA ) 2005

Microsoft Certified Systems Engineer ( MCSE ) 2005

Microsoft Certified Systems Administrator ( MCSA ) 2004

Microsoft Certified Professional ( MCP ) 2004

TECHNICAL SKILLS

Big Data Analytic tools R, python, WEKA current

Databases MS Access, MS SQL Coding Languages C, COBOL, C++, VB

Antivirus McAfee, ESET smart security Back Up Procedure Symantec / Dell LTO4

Remote Access VNC server, RDP Firewall support Gauntlet, Fortigate60, Cyberoam

Server MS Windows Server 2003 Mail Server Lotus Domino, Google Apps Domain / Active Directory Router/Switches support Cisco

Microsoft MS Office, Project, Visio, Publisher

Rama Rai

PROFESSIONAL EXPERIENCE

SIDEM (a Veolia company), U.A.E. IT Officer Oct. 2000 – Nov. 2011

French multinational EPC company of Veolia Water Group, pioneer in turn key Desalination projects.

IT Officer - managed IT network infrastructure and ERP Database solution in UAE and other Middle East countries for desalination projects from $30 million to over $800 million in value and by size up to 28 desalination units.

Management Information System (MIS) - Database Infrastructure Head

Created the Enterprise Resource Planning ERP Database Solution, a Database Infrastructure of applications by importing data and using ETL practices to integrate these to a centralize data warehouse

ERP Solution was utilized by over 400 users consisting of employees, clients and subcontractors

GUI Applications in the ERP for various departments using Microsoft Access/SQL as backend for storing, manipulating and managing data throughout Data Life cycle from data acquisition to destruction

Supervised, Managed and Secured Database Infrastructure and Applications in real time

Managed Database/Information Life Cycle as per Data control, protection and Privacy policy.

Network Infrastructure – Administration & Support Team Head

Managed network infrastructure, TCP/IP protocols and security permissions for Domain & Workgroup accounts

Managed various IT network resources like File server, Print server & other devices, Data & Information

Performed centralized Back-Up Procedures for File Server and users

Supervised and supported CISCO Router / Fortigate Firewall / VPN / ADSL for Internet

Administrated Mail server and Antivirus protection

Monitored Security, Event and Application Logs on a regular basis for critical servers

Overcame network failures by evaluating and considering alternative approaches by performing system

diagnostics, re-routing, procurement and network administration

Maintained network documentation and software licenses

Management – IT Operations

Played important role in planning IT infrastructure for projects by value of over $800 million, size up to 28

desalination units and locations throughout UAE and across Middle East through thorough budgeting and procurement of supplies, staff and resources

Exhibited excellent intuitive judgement by adhering to contractual obligations to ensure business continuity

in the project for client; escalated incidents and service requirements as needed

Optimized company’s resources by allocating IT staff, machinery and inventory to various departments/projects and implementing new ideas/procedures to improve service, productivity and cost effectiveness

Motivated team by boosting their confidence, mentoring and providing constructive feedback and support

Digitally secured the tender as contract e-book to prevent unauthorized access to tender information

Created a civil Bill of Quantity system to compare various sub-contractors quoted prices and to determine the

final BoQ (Bill of Quantities) as the cost of the civil engineering for the project

Developed Shipment and Freight Coding system for the company from international customs tariff

Harmonized System (HS codes)

Created Document Management system e-Library to store and view for project drawings and documents

Responsible for Reporting Management application

Designed marketing material such as brochures, pamphlets, calendars, gifts and posters for approval

Coordinated for IT operations for the company main office with various sites including head office in Paris

and other locations in the middle eastern countries

Rama Rai

PROFESSIONAL EXPERIENCE Continued

DBA Infotech, DBA Group of Companies, UAE IT Officer Apr. 2010 – Nov. 2011

DBA Infotech is the IT Division of one of the UAE’s major and well diversified business Houses, DBA Group. It hosts a 24x7 Data Center and Support Users across multiple Software with Web-enabling, across Modules and Versions for over 11,000 employees in various geographic Locations including Europe, Australia, Asia, Middle East and Africa

Designed IT Disaster Recovery Plan for the Data Center of the group serving business networks across the globe

Streamlined the Biometric Project - Time & Attendance Server Application for the group catering more than 1,000 employees in UAE

Developed the database application for Network Management for the Data Center

Experienced in the Service Management Solution S2000 Server for AHI Carrier Australia Office and UAE Data center in term of SoD (Segregation of Duties)

Experience in CRM (Customer Relationship Management) and SLA’s and OLA’s for the IT related contracts

Evaluated and implemented applications/service packages for the group, e.g. Kesaya, an IT Management Solution and Redsky Highways Maintenance Service Management

Team member in planning for the Data Center Migration Process from an old to new location

Network support – Firewall Cyberoam & Antivirus ESET smart security

Maintained the quality and relevance of IT information as per Sox Compliance, for Audit purpose

Indian Institute of Computer Education (IICE), India Centre Head Dec. 1994 – Aug. 2000

IICE is a Management & Technical Institute, which aims to develop professional expertise and skilled manpower in Information Technology (IT), Hospitality & Tourism Industry by providing skill based inclusive education.

Training, Development and Management

Conducted classes, labs and workshops for Training and development purpose

Conducted batches from various sections of market mainly from the engineering background

Managed and administered the Institute Operations

Planned cost effective advertisement of the Institute and the courses

Provided HR/recruitment support; mentored students and provided guidance and training

Managed the projects sponsored by the local companies and road shows

Lead the Software Development team of the institute

Performed demonstrations, real time output practices and labs

Responsible for guiding and troubleshooting in completion of course project

VOLUNTEER EXPERIENCE

Toronto District School Board, Toronto, ON Volunteer 2012 – present

Assisted in presenting in a variety of workshops and parenting programs to promote emotional. Social, academic competence and to prevent, reduce and treat behavioural and emotional problems in young children

Active member of School Advisory Council (SAC) in the model school H. J. Alexander Community School

Volunteering in various fundraisers, events, programs and school trips

Presenter for Model School H.J. Alexander in TDSB annual event – Parents in Partnership (year 2017 & 2016)

Cluster Parent Academy Committee (CPAC) – Participation in CPAC Monthly Meetings

Inner City Advisory Committee (ICAC) – Active participation

LANGUAGES English - Fluent, Hindi - Fluent, Punjabi – Conversational, Urdu – Conversational, French – very Basic

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