Sales Customer Service

TANYA SNYDER

** ****** ***** ******** **, Calgary AB 587-***-**** *****.******@*****.***

OBJECTIVE

To gain experience in customer service and sales in an enthusiastic atmosphere.

SKILLS

Exceptional communication and writing skills in English, Spanish, & French.

MS Windows and Mac proficient.

Quick learning & training development aptitude.

Strong leadership and collaborative skills.

POS and Microsoft systems expert.

Proficient in cash management.

Strong knowledge in SPSS and statistics.

Strategic sales knowledge.

EXPERIENCE

Pandora Jewellers Customer Sales Representative October 2016- Current

Dedicated to continuously improving sales abilities and product knowledge. Designed displays to make the store experience interactive and engaging. Asked open-ended questions to assess customer needs. Learned, referenced and applied product knowledge information. Developed clientele network. Communicated all store initiatives and promotions to customers to generate return business.

Calaway Park Retail Administrator, Guest Services, & Admissions April 2012-August 2015

Provided Guest Service, conducted cash handling, and merchandising. Supervised new employees as they adjusted into their roles. Served as a key holder performing opening and closing operations. Effectively communicated with and supported sales, marketing, and administrative teams on a daily basis. Developed reputation as an efficient service provider with high levels of accuracy. Served as the main liaison between customers, management and sales team.

EXTRA-CURRICULARS

Model United Nations Team with University of Calgary Delegate September 2015- Current

Participated in conferences, practicing strong verbal and written communication skills in wide variety of locations across Canada. As a delegate, represented a country and their domestic/foreign policy as topics were discussed in conferences. Built policy-making and research skills. Exercised professionalism in a team oriented environment.

CJSW Radio Station Volunteer September 2015- Current

Acted as a communication liaison between the audience and the station during fund raising events. Performed detailed organizational duties of a library of thousands of records and files.

Brewster Travel Canada Volunteer August 2014- Current

Provided meet and greet services at the Calgary International Airport location. Also helped in administrative services such as answering phone and responding to client e-mails.

EDUCATION

High School Diploma 2015.

Pursuing International Relations and Economics Degree at the University of Calgary. Concentration in International Political Economy, Latin American Studies, and minor in Communications.

REFERENCES

AVAILABLE UPON REQUEST.

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