Customer Service State University

Aaron H. Louie

•Cell: 408-***-**** •Email: *************@*****.***

Professional Summary:

With three years of serving experience and one year at a sales company, I am well versed regarding personal and professional relations and feel no pressure when interacting with new people. Public relationships are valued and I am knowledgeable when regarding healthy and constructive communication. My goal is to represent myself and those I represent in the most honest and appropriate manner.

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Education:

Bachelor of Arts: Communication, Current

San Francisco State University - San Francisco, CA

Skills:

●Highly organized

●Good judgment

●Time management

●Able to Multitask

●Money Handling Experience

●Excellent Communicator

●Dedicated and dependable

●Customer focused

●Consistent

●Bilingual

●Confident public speaker

●Punctual

●Works well with others

●Manages conflict well

●Analyzes issues promptly

Work History:

Intern, 0/7/2012 to 12/2013

Electrolab - Cupertino, CA

●Did research on similar items we had and made postings accordingly to ensure we would unload our merchandise

●Ensured company information was correctly updated and accurate.

●Made my way around the bay area to look at equipment to determine whether or not it was worth the price.

●Watched over the office and tended to anyone that came in with questions, deliveries, or pickups.

Server, 06/2014 to 08/2014

Kotetsu Ramen - Santa Clara, CA

●Display genuine hospitality when seating guests to ensure that they begin their experience in a positive atmosphere.

●Guide guests through menu and answered any questions regarding our food or beverages to ensure they are satisfied with their experience.

●Relay information quickly and accurately through register to ensure guests’ needs will be met.

●Communicate with back of house to ensure their needs are also met so they can work smoothly.

Server, 09/2014 to 09/2015

Shalala Ramen - San Francisco, CA

●Greet guests and handle customer service requests.

●Ensure dining room was clean and stocked at all times to provided quick and effective work environment.

●Assist other servers with tasks when help is needed.

●Regularly ensure guests were attended to and satisfied.

Server, 09/2015 to Current

BJ’s Restaurant and Brewhouse - San Bruno, CA

●Greet with genuine hospitality and establish rapport with guests to make them feel comfortable.

●Provide guests with knowledge of the menu and offer pairings with of their selections with beer listings.

●Prepare for large parties and reservations quickly and promptly, while still anticipating other guests' needs.

●Clear tables to set up for future parties while also keeping restaurant clean and presentable.

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