Customer Service Information
Resume:
Larry Hartman
Portage, WI **901
***********@*****.***
Technical Skills
Install, Configure, and Support Cisco 1841, 1941, 2811 Routers, IOS1 15.1 with: SSH, IPv4 and IPv6, Static Routing, OSPF, EIGRP, NAT, Access Control Lists, and logging.
Install and Configure Windows Server 2012 with Active Directory, DNS, Shared Folders.
Install and Configure Windows 7, 8, and 10 using VMWare Workstation.
Ability to remove and install computer hardware components.
Knowledge of IT service concepts.
Moderate knowledge of Microsoft Word and Excel
Employment History
Apex Systems, Madison, WI
Contractor 1i/15- 6/15)
Transitioned customers phone service from a cable company system to a local telecommunications company.
Responsible for monitoring customer transition progress against set points of the transition structure.
Set up service in the telecommunications switch using the Metasolve program.
Entered customer information into billing and 911 call systems using Centrex
Hart and Associates, Madison, WI
Income Tax Preparer (1/00 – 4/10)
Prepared income tax returns for clients in timely manner.
Responsible for tracking down additional information from the client
Using publications and county information sites researched for current tax law.
client questions and concerns as needed.
Humana Health Insurance, Madison, WI
Insurance Agent (5/07 – 12/10
Acted as the first line agent for Humana Insurance Company
Explained the differences in the available policy’s.
Gathered information from the customer and filled out the application over the phone.
Filtered out, based on the information given, customers with disqualifying conditions.
As needed would resolve any conflicts that might arise.
TDS Communications, Madison, WI
Business Repair Advisor (4/03 - 5/07)
Was the interface between business customers and a local telecommunications company.
Would gathered information concerning a problem with their telephone service and attempted to resolve the problem on the phone.
Documented information against the company database
If needed, create a trouble ticket for a technician to research the issue.
Conducted follow up calls for repairs tickets, ensuring that the issue was being resolved in a timely fashion
Education
Madison College, Madison, WI
Expected Graduation 2018
AAS – IT Network Specialist
Dean’s list – Sept 2015 – Dec 2016
Member of phi Theta Kappa
Valdosta State College, Valdosta, GA
B.A. in Business Management
Graduated 1990
Contact this candidate