Administrative, customer service, human resources

Regina McHale

Secane, PA *****

************@*******.*** - 484-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Office Manager

Hosana Home Healthcare services - Newtown Square, PA - October 2015 to Present Maintain a smooth running office. Conduct interviews of potential hires, maintain credentials in files Do onboarding of hires. Run background checks. Recruit CNAs, and Home healthcare aids to work for Hosana. schedule on clear care, staff open positions at all times. Maintain timesheets for payroll. Filing, marketing, presentations. Background checks. In compliance with state. Correspondence received and done in timely manner. Entering payroll biweekly on ADP Resource. Use Quickbooks for end of year taxes. Fraud Analyst

Pioneer - Bank of America - Newark, DE - September 2015 to December 2015 Responsibilities

Call center in Fraud department --ongoing

Skills Used

Fraud detection, use of fraud specific system.

Financial Sales Consultant

PNC - Media, PA - February 2013 to May 2015

Key Responsibilities and Duties:

Responsible to market financial products and plans and make certain the organization achieves its set targets. Home equity loans/lines, secured and unsecured. Prepare and adhere to branch standards, budget, spreadsheets, calculate payments. Review financials to adhere to guidelines. Research markets and review the market behavior to estimate the financial trends, fluctuations and identify the opportunities.

Develop lucrative marketing plans to attract more clientele and promote existing and new financial offers among clients.

Prepare special financial plans for children's education, college funding, savings and investment plans and retirement plans.

Draft accounting reports and maintain records of the revenue, expenditure and losses related to all financial sales and transactions.

Deliver training to the new employees of the organization. Court Clerk II

Delaware County Courthouse - Media, PA - October 2010 to February 2013 Responsibilities

Entered judges orders from docket. Maintained files and correspondence on a timely manner. Answered phones. Processed passports.

Skills Used

Typing, Microsoft Office, customer service

Branch Manager

CITIZENS BANK - Drexel Hill, PA - 2001 to July 2010 Key Responsibilities and Duties:

Executed daily operations of increasing sales and service of branch, updating procedures, policies and standards. Draft accounting reports maintain records for expenditures, financials, and revenue. Instrumental in increasing sales by 100% by cold calling, asking existing customers for referrals, calling our customer base, setting appointments for account reviews. Successfully managed a 14 person team to achieve their sales goals. Structured and maintained branches that produced results on sales and service goals. Restructured and improved customer satisfaction scores. Planned, prepared, and revised work schedules and duty assignments according to budget, customer needs, problems, work-loads and statistical forecasts.

Designed, implemented, and evaluated staff training and development programs, customer satisfaction, and branch initiatives, and performance measurement criteria. Strategically focused on developing new business opportunities to increase the market share. Retaining and growing existing client base.

Coaching and developing the sales team.

Executive Assistant to CEO/CFO

PNC - Philadelphia, PA - 1996 to 2001

Key Responsibilities and Duties:

Provided executive support to Executive Chairman of PNC Bank. Coordinated and set up high-level conference calls, board and management meetings, special events and travel

arrangement for top executives.

Acted as liaison and maintained open lines of communication among senior executives, board members, shareholders, middle management and administrative staff. Primary point of contact for all outside and inside clients prior to interface with CEO. Created highly effective organizational and filing systems. Increased efficiency through producing office standard documents for invoices Updated and maintained CEO's calendar, assisted vice presidents and managers with special projects as needed.

Coordinated preparation and timely dissemination of company reports and PowerPoint presentations for board meetings.

EDUCATION

Associates in Business

Delaware County Community College

Certificate

American Institute of Banking

Bucknell University -Investments

SKILLS

Microsoft Office, Management, Administrative (10+ years) CERTIFICATIONS/LICENSES

American Institute of Banking

Bank operations, small business loans, accounting, general ledger, compliance, audits, bookkeeping and all aspects of finance.

ADDITIONAL INFORMATION

Professional skills

Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an executive level assistant and Bank Branch Manager. Skilled at developing sales and marketing statistics and drafting detailed reports. Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line. Surpassed audits being in compliance. Knowledge of quickbooks, payroll, taxes and inventory control. Mortgages, loan to value, strong financial background. Key Skills

Office Management - Teambuilding & Supervision - Staff Development & Training - On-boarding and Off- boarding Meeting & Event Planning - Microsoft Office - Performance Management - Strong Analytical Skills. Knowledge with quickbooks, tax preparation and financial reviews.

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