Customer Service Manager
Resume:
CLAUDIA GARCIA URIAS
PHONE: 915-***-**** - MOBILE
**********@*****.***
FOOD AND BEVERAGE DIRECTOR
Results-oriented restaurant management professional with 19 years of ownership and management experience. Command of day-day operations, development ofcontracts for corporate banquets and buffets, menu design, kitchen and service employee training and development.
EXPERIENCE
Sushi Place & Lounge Dec. 2015 – Nov. 2016
Food and Beverage Director El Paso, Texas
● Recruited, hired, trained, coached and communicated job expectations to employees, while carrying-out corporate policies and procedures.
● Met operational objectives by formulating and carrying-out strategic plans, setting and driving productivity, quality, and customer service standards.
● Met financial objectives by forecasting yearly demand, preparing an annual budget; scheduling expenditures, analyzing variances and driving corrective actions.
● Ensured conformance to Texas Alcoholic Beverage Commission regulations.
● Additional accomplishments:
o Oversaw food preparation for buffets, banquets, and promotions o Performed inventories of kitchen bar areas
o Established Food Quality Standards and Delivery Schedules o Created new signature dishes
Desert Diamond Casino (DDT/DDS) Feb. 2009- Oct. 2015 Food and Beverage Director Tucson Arizona
● Supervisor all restaurant and bar and DDT/DDS casinos
● Supervisor All Ex Chef’s and Supervisors FH & BH
● Control storage and inventory
● Product price with suppliers
● Processing Menu & Product Quote
● Administered and prepared orders
● Oversee food quality and supplies
● Food quality and supply manager
● Successfully created new signature dishes
● Adept at applying motivational and interpersonal with personnel
● Training programs for Ex Chefs and Managers
● Oversee and prepare foods for buffets, The Restaurants, banquets, The Grill fast food concession and the employee dining center DDT /DDS
● Perform inventories of kitchen supplies and food consumables
● Maintain a professional working environment for all staff
● Maintain excellent client relations and customer satisfaction Speaking Rock Casino Jan. 2007- Dic .2008
El Paso, TX
● Food and Beverage Supervisor
● Supervise 70 kitchen and service employees
● Training program for Ex Chefs and Manager
● Oversee food preparation for buffets, restaurant, banquets, and promotions
● Administered and prepared orders for food and kitchen supplies
● Perform inventories of kitchen supplies and food consumables
● Prepare schedules for kitchen and service staff
● Maintain a professional working environment for all staff
● Maintain excellent client relations and customer satisfaction
● Managed and assisted personnel in line, banquet, and buffet preparation
● Prepared main, brunch, and specials menus
● Administered and made purchase orders for food and kitchen supplies
● Organized schedules and supervised personnel
Over Blue Bacalar, Quintana Roo, México 1997
–2006
● Founder, CEO, and Executive Chef
● Food quality and supply manager
● Successfully created new signature dishes
● Adept at applying motivational and interpersonal with personnel
● SKILLS
Business
● Successfully founded and developed Over Blue Dining and Entertainment
● Marketed and promoted Over Blue Dining and Entertainment
● Effectively managed food quality and supply
● Successfully founded and developed Solo Paellas
Culinary
● Knowledge of European and International cuisine
● Specialty in American, Italian and Mexican food
● Specialty in Mexican & Italian pastry
● Dexterous in food presentation
● Develop unique menu items
Leadership
● Great independent thinker and problem solver
● Proficient personnel recruiter and mentor
● As part of a team efficiently prepared, and organized resources and personnel to give excellent customer service
● Develop and implement Promotions to increase customer base Communication
● Effectively communicated with tourism companies to comply with proper regulations
● Applied exceptional networking abilities to successfully target companies in the tourism industry
● Proficient in English, Spanish
● COMPUTER SKILLS
● Software Proficiency: Word
● Operating Systems: Windows
● Aloja
● Nexcel
PROFESSIONAL CULINARY EDUCATION
Del Valle Culinary School – Mexico City, Mexico
Anderson Group Culinary School – Mexico City, Mexico Chef David Muñoz Gourmet School - Madrid, Spain
Chef Franco Domenico Gourmet School - Milano, Italy Gourmet course with Mexican Chef German Blanco Gourmet School – Mexico City, Mexico Nestle Products Training – N estle Corporation – Mexico City, Mexico
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