IT Specialist
Resume:
BOONYOO, TONE
***** ******* ****, ********, ***** 77407 ***********@*****.***
SUMMARY
IT Specialist with three and a half years of experience in Desktop Support and web hosting with additional five years of computer hardware and software learning experience. I have extensive experience with desktop hardware, software applications, operating systems and network connectivity.
TECHNICAL SKILLS
Ability to provide user support with remote access tools
Proficient in Windows 7/8/10; Microsoft Office 2010/2013/2016
Experience with Active Directory, Remote Desktop, DNS, VPN
Experience installing and configuring computer equipment
Experience upgrading software and performing computer hardware maintenance
EXPERIENCE
July 2013- Current
IT Specialist, TopSpot Internet Marketing, Houston, Tx
Diagnose and resolve problems associated with application software and operating systems.
Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.
Install and support PC, laptop, tablet and mobile hardware and software.
Participate in hardware and software reviews and recommend purchases.
Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades.
Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and operating properly.
Analyze and make recommendations for hardware and software standardization.
Ensure desktop computers interconnect seamlessly with diverse systems including file servers, email servers, and computer conferencing systems.
Document procedures, standards, best practices configurations, settings, and installation process.
Maintain network infrastructure & security practices
Manage domains, SSL certificates, and DNS records
Manage emails for clients and internal support
Performed multiple database administration duties such as: monitoring and addressing system performance, database integrity, audit issues, and user permissions and roles.
2006-2010
Auto Detailer, 5R Auto Detailing
Detail and refurbish interior and exterior of new and used vehicles.
Assess cars to determine need for cleaning and maintenance.
Managed and maintained inventory and ensure procurement of supplies
Responsible for training new staff on procedures and various duties.
EDUCATION
2014
Bachelor of Business Administration in Enterprise Information Systems, University of Houston
2011
Associate Degree in Arts, Galveston College
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