Customer Service Information Systems

Richard Wohlbier

**** ***** ******

Chippewa Falls, WI 54729

Cell: 715-***-****

Work: 703-***-****

Email: *************@*****.***

KEY QUALIFICATIONS

Top Secret/SCI Clearance

Management

Leadership

Experience in Customer Service

Experience with Computers, Printers and Windows Applications

Work Experience

Hewlett Packard Enterprise

Deskside Support Technician Chippewa Falls, WI November 2016-Present

Responsible for the ongoing maintenance and future planning needs of the company’s desktop environment. Monitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiency. Evaluate applications and software patches for desktop applications to see if they will solve desktop issues

United States Navy

Defense Intelligence Agency, Washington DC November 2013-November 2016

Information Systems Technician 3rd Class

Managing local area network system administration support to the National Joint Intelligence and Defense Intelligence Agency. Supporting more than 10,000 personnel, assisting customers in troubleshooting, repair and daily maintenance.

IT assistant for the Director of the Defense Intelligence Agency and fellow staff members

IT assistant for the Chairman of the Joint Chiefs of Staff and fellow staff members at the Pentagon

Primary technician for the Defense Intelligence Agency’s Deskside Support office located at the Pentagon

USS Nimitz, Everett, WA October 2009-October 2013

Information Systems Technician 3rd Class

Maintained the internal and external distribution of message traffic for the entire Nimitz Strike Group and embarked squadrons onboard the ship. Managed the processing for over 1,500 task critical daily incoming and outgoing messages. Managed the upkeep of over 100 task radio channels to communicate for tasks and everyday operations.

Message Center Supervisor for the USS Nimitz Radio Division

Enlisted Surface Warfare Specialist for Nuclear Aircraft Carriers

Member of the Damage Control Maintenance Team for the USS Nimitz

TTM Technologies, Chippewa Falls, WI June 2006 - March 2009

Production Associate

Managed the operation of production machinery in a team oriented environment while performing a variety of tasks. Managed job duties utilizing the required and appropriate personal protective equipment (PPE)

Lead Trainer for Soldermask Department

Machine Operator

Education and Training

U.S. Navy Information Systems Technician Training, Pensacola, FL, 2009

U.S Navy Basic Training, Great Lakes, IL 2009

University of Wisconsin-Barron County, Rice Lake, WI, 2006-2008

Completed coursework towards General Education

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