Consulting Services Executive

Sanjay Cheeran ******.*******@*****.***

**** ********* *****, *****: 972-***-**** (Cell)

Plano, TX 75024

Summary

Consulting Services Leader/Executive

IBM Software Group - Watson Commerce (E-Commerce & Supply Chain Management)

Information Technology and Management

25 Years’ Experience

Visionary Practice executive implementing complex best-of-breed software solutions using a global delivery model. Global experience in establishing operational optimizations across diverse industries in both domestic and international markets. Recognized for talents in strategy development across multiple functions in line with the corporate vision.

Operational tech-savvy executive with proven track record driving strong financial results while transforming businesses with highly motivated and engaged human capital - recognized by IBM and various Fortune 50 clients.

Experienced Leader with a proven history of working in the information technology and services industry. Strong marketing professional skilled in Business Process, Requirements Analysis, Business Development, Customer Relationship Management, and IT Strategy. Responsible in providing consulting and solutions that enhances the performance of the extended enterprise to streamline business processes, reduce costs, improve customer loyalty and accelerate time-to-market in the rapidly growing digital economy.

Trained and Experienced Business Athlete. Problem Solver; Detail Oriented, Clear Thinker, Crisp Communicator and Business Partner. Sets priorities with the understanding that Customers and Employees determine the success. Leads SWAT teams to solve problems and Large teams to deliver business outcomes. • High energy professional, backed up by sound business understanding • Distinguished entrepreneurial mindset • Expert in transforming strategic plans into tactical initiatives • Motivator and coach who combines business acumen with analytical depth.

• Solution Leader/Managing Principal- Certified Project Management & GE Six Sigma trained o Pre-Sales Solutioning and Business Development for Technology Services o Account Management

o Develop and Manage SLA(s)/OLA(s) and Leadership Reporting Matrices o Vendor Management and Customer Relationship

o Building/Coaching Solution and Service Delivery Teams o Lead and Contribute effectively in Matrix Organizations

• Program Manager /Delivery Manager

o Service Delivery

o Enterprise Supply Chain Management, E-Commerce & ERP solutions o Global Technology Operations

• Manager (Solution Center)

o Strategic Solution Development

o Extensive Consulting Experience

Engraved various Corporate Core Values - Imagine (Curious & Passionate), Build (Teamwork & Committed), Solve (Resourceful & Accountable) and Lead (Open & Energizing). Rated as an A player

(Top 10%) in the last three Yearly Employee evaluations. Proficient in different Project Management methodologies.

SANJAY CHEERAN PROFILE 2

Contributing ideas that work

As a leader in Supply Chain Management thought, I have demonstrated the ability to think outside the normal solutions box, and have developed innovative solutions, besides providing leadership, technical and soft-skills education, professional development services, and methodology application expertise. In the evaluation, design and financial viability analysis of supply chain execution solutions for various clients, my involvement has been recognized. As a leader of E-Commerce & Supply Chain Solution Development Center of Excellence, I was responsible for developing business solutions to meet and exceed the customer needs.

High energy professional, backed up by sound business understanding with excellent people management, problem solving, interpersonal, communications skill and extensive background in the following broad-based competencies:

• Diversified background in operations and engineering management; distinguished for an entrepreneurial mindset, seeing / sharing end-to-end big-picture, analytical, creative, problem solving, and building cross-functional teams for long term employee satisfaction and retention

• Expert in transforming strategic plans into tactical initiatives for national and international programs. An evangelist advocating the importance of using the right resources and technology to maximum successful delivery to stakeholders and company

• Motivator and coach who combines business acumen with analytical depth to align corporate culture, organizational goals with the company’s talent pool to maximize their potential.

• Experience leading startups to matured global delivery organization with 350+ resources, contributing up to $60M overall savings in 4 years

• Strong ability leveraging people, process, technology to build strong leadership team and retain talent in all areas of organization

Current/Former Clients include:

Lowe's, Kohl's, Dal-Tile, Home Depot, Walmart, Troy Burch, REI, Fossil, CVS, JC Penny, Abercrombie and Fitch, Harry & David, Best Buy, Staples, Nordstrom, Tire & Battery Corporation, Sony, Hitachi, Boeing, General Motors, Ford, New Holland Case, Russell Stover Candies, Fiat, Federal Government, and more.

Education

Symbiosis Institute of Business Management

Master’s in Business Management, M.B.A (Finance), 1992 - 1993 Symbiosis institute of Management Studies

Masters in Computer Management, 1991 - 1992

University of Pune

Bachelor's in Computer Science, Computer Science, 1987 - 1991 Patents

Order Sourcing with Asynchronous Communication and Using Optimization for Large Sourcing Networks

SANJAY CHEERAN PROFILE 3

Work Experience in Detail

North America Consulting Services Leader/Executive - Watson Commerce at IBM October 2010 - Present (6 years 5 months)

As an IBM Consulting Executive, I am responsible to construct partnerships between clients, team IBM, vendors, and subcontractor organizations and manage the implementation of these partnerships to address business opportunities for the IBM Corporation. Balanced skills in five key general management areas of client relationship management, consultative selling, financial/business management, portfolio/program management and team/people management. I am the primary focal point and owner for all activities on a large complex contract. Accountable for meeting revenue, profit, and growth objectives and for improving overall customer satisfaction targets. Responsible to build and maintain strong client relationships at all levels with the objective of being a trusted business partner. Proactively work with clients to identify their business objectives, priorities and directions, critical success factors and applies this knowledge to establish and implement an Account Strategy.

Leader of Professional Services Practice that focuses on providing eCommerce and Merchandising solutions to customers (On-premise and Cloud). Profit & Loss responsibility of the Practice. Responsible for building and managing a global professional services organization, partnering with our subscription sales organization, providing quality product implementation management, including developing the strategic direction and development and management of a best practices-focused professional services team and solutions experts.

Strategy

• Developed Best Practices, TCO, Business Continuance and Technology Recommendations to Sr. Executives & Client Executives

• Developed Strategic Alliance with Key Vendors to Partner, Develop and Deliver Solutions to Market.

• Led the effort to explore and deploy effective onshore-near shore-offshore model by carefully deploying the right function at the right shore to provide Total Cost of Service benefits from the

“Follow the Sun” Model.

• Led the initiative to Conceptualize and Justify an Information Life Cycle Management Solution to the Business, Managed the Proof of Concept and a rigorous Product Evaluation.

• Developed the strategy to effectively derive TCO, OLA, SLA within resource limits to support Enterprise Applications.

Pre-Sales Solutioning

• Build the bridge between the Sales team and the delivery organization

• Work closely with the customer to identify opportunity and understand the specification/scope

• Develop the pricing with the Costing teams

• Boundry-lessness in identifying opportunities that can be met with the services offerings offered by various teams.

• Perform Customer Management and move into a Trusted Partner status of the customer

• Lead Solution activities (including Demo, Proof-of-Concept) that span across various clients

• Actively contribute and evaluate the responses to RFPs/RFIs before submitting to the customer SANJAY CHEERAN PROFILE 4

• Elevate customer relationship to create reference customers for new prospective customers

• Identify risk in potential opportunities (if there are any) and bring the delivery organization in sync on the same.

Global Program/Delivery Management

• Managed Delivery for large Fortune 100 accounts

• Created the Roles and Responsibilities for Matrix Project teams by collaborating with various internal organization (contributing the resources to the Project), prioritizing and brokering the time commitment from the team members.

• Effectively molded and managed onshore, near-shore and offshore teams into a single high performance group

• Successfully Operated within the framework of Design, Build and Run.

• Expanded the Role of the team to influence Product & Engineering teams

• Identified the most-valued A players within the team and challenged them to take on stretch goals. Coached and mentored the team members with developmental needs. Thought Leadership

• Developed white papers, position statements, FAQs, and contents that are public and leadership facing.

• Developed frameworks, methodologies, standards, and best practices for organization-wide internal use

• Developed topical content for executives.

Specialties:

# Practice Management # Delivery Excellence # High Performance Team Building # Sales Support # Account Management # Program and Project Management # Strategic Alliance Management

#Continuous Process Improvement # Customer Support # Vendor Management # Operational Excellence # Profit & Loss (P&L) Management

Program/Delivery Executive at Sterling Commerce an AT&T company January 2004 - October 2010 (6 years 10 months)

As a Delivery Partner, my primary objective encompassed employees, subcontractors and a global delivery model focused on implementing WebSphere Commerce, Sterling Distributed Order Management (DOM/ OMS - Yantra), Warehouse Management (WMS), Configure Price Quote (CPQ), Sterling Integrator, Sterling File Gateway, Sterling Connect, and iLog. Overall responsibility for their contractual cost, schedule, and contractual deliverables. Manage resources and coordinate client resources to deliver services and solutions to support the client organization. Key responsibilities:

• Lead a team of highly skilled Supply Chain Management Consultants - Responsible for the career growth and productivity of the team

• Lead and Deliver in an Agile/Nimble Approach

• Created Implementation & Delivery Roadmap to help Fortune 100 Clients with Technology Platform transformations

IT Leader - Supply Chain/Logistics at GE Power

October 2002 - January 2004 (1 year 4 months)

SANJAY CHEERAN PROFILE 5

As a Supply Chain IT Leader, I was responsible for the Supply Chain Program and also for some Sourcing applications within GE Power & Energy.

My roles & responsibilities included:

• As a IT Program Leader for the complete suite of Logistics applications, I was responsible right from the Discovery phase to the Execution and Support phases of the program, scope the schedules and the budgets and be involved with resource deployment, management and complete control.

• Interact with P&L’s and Business Leaders to provide detailed insights and prioritize new initiatives

• Implementation of a Supply Chain Execution application using GC3 & Oracle, which also included Data Warehousing, Operational Reporting and Carrier Integrations. Also involved in the Development, Implementation and Support of a J2EE version of a Integrated Logistics Solution

• Lead Application Performance Management and improve upon existing Information Technology capabilities. Develop and implement strategy for installing and upgrading technology solutions. Engage with functional leadership to develop business case and scope and timelines for technical and infrastructure initiatives

• Aid in the software selection process and oversee the Proof of concepts for multiple software tools. Maintain deep levels of involvement in the implementation process.

• Establish and negotiate Delivery project timelines with Business, IT, P&L Leaders and stakeholders

• Drive Key Initiatives to Deliver Business Outcomes

• Establish a Collaborative Environment with Shared Services and Business teams

• Transform Solutions with the Business Changes to ensure Solution Adoption

• Continue to Reinvent the Roadmap and Approach to ensure that the Delivery meets/exceed Business Expectation

• Drive Cultural Change to Empower Business

• Work with Business Operations team to ensure that the Committed ROI and Benefits are delivered Implementation Manager at Abbot Laboratories

May 2002 - September 2002 (5 months)

Abbott Diagnostic Division has a major restructuring program in action for redefining the way they deploy Field Service Representatives (FSR’s) to perform customer service activities and the way that FSR’s are supported through technology and service parts. The Supply Chain goals of this initiative were to:

• Improve the service level that the FSR’s can achieve where failures have been based on spare parts availabilities

• Reduce Inventory, measured by days on hand & increase parts availability

• Reduce total cycle time of calls (open to close)

• Call management center headcount reduction

As a Implementation Manager I was involved in the in the implementation of the Field Service and Inventory Management modules of Siebel to replace the current Field Service and Inventory Management functionality in World Wide Customer Management System (WWCMS), and also implementing the Service Parts Planner (SPP) and Supply Chain Strategist (SCS) modules of i2 to assist in performing the demand and inventory planning functions for the service parts supply chain. My roles & responsibilities included in this Customer Service Management Project are:

• Meet regularly with the development teams to ensure integration of the Siebel & i2

• Monitor and Manage team progress against project milestones and budget and Report project status to the senior management team

• Map business requirements to determine detailed design of Siebel & i2.

• Assist core members in development of “to-be” process descriptions and flows SANJAY CHEERAN PROFILE 6

• Provide Functional & Detailed requirements to the IT Technical Team Solution Consulting Manager at A.T. Kearney

March 1998 - May 2002 (4 years 3 months)

The General Motors account was a huge initiative for EDS and I was the primary resource in the areas of Supply Chain (i2) & ERP related initiatives.

I was part of a 2 member EDS/ATK team that formed the Strategic Technology Office for 7-Eleven, world’s largest chain of retail stores. We directly reported to the CEO/CTO of the company, to help them achieve their business objectives by providing strategic technology services to 7-Eleven. As a Program Manager, I was involved in strategizing and implementing an online private exchange for Telecentric, a telecom eMarketplace provider industry. The complete integrated solutions included network design through deployment, including network design collaboration, complex product content / configuration, eProcurement / integration, supply chain visibility / optimization / collaboration, and supplier performance metrics.

As a Project Manager, I was involved in the development of a Global Enterprise Portal for the Tax and Legal Services division of PriceWaterhouseCoopers (PwC). This portal was directed at the 27,000 PwC employees and the 110,000 tax related professionals. Led the Distribution, Logistics, and Interface & Data Load Teams involved in the implementation of a Global Supply Chain system for Case New Holland Corporation (CNH). The integrated system comprised of BaaN & SAP, PeopleSoft ERP systems coupled with i2 Supply chain products and a number of legacy systems that were installed in several locations in Europe, as well as in New Holland, Pennsylvania, and London, England which were their then world headquarters. Other responsibilities included leading an Implementation team at Russell Stover Candies in Kansas City, Missouri, to implement a Supply Chain system. The system used multiple ERP packages covering Planning, Order Management, Distribution and Forecasting BaaN Practice - Solution Architect at Ernst & Young Consulting (Mastech Systems BaaN Practice Acquired)

January 1996 - December 1997 (2 years)

As a Solution Architect for Ernst & Young, I was involved in several BaaN ERP projects for Boeing and Ford Power Products.

My responsibilities included conducting a feasibility analysis, designing, and implementing both function servers and Dynamic Link Libraries in BaaN. I customized and implemented BaaN IV in the DCAC/MRM project for Boeing in Seattle. At their Irving location, I customized and implemented the corporation’s Distribution Module using BaaN IV.

Working on a project for Ford Power Products in Detroit, Michigan, I took a major part in BaaN ERP Implementation of the Distribution & Manufacturing modules, Data Modeling and Data Migration. The Data Migration phase of the project involved moving from Oracle to BaaN IV. I led the BaaN team and implemented the RIMS-BaaN Interface system for ADP-GSI at Crown Equipment Corporation in Pittsburgh, Pennsylvania.

Sr. Consultant at Patni Computer System

SANJAY CHEERAN PROFILE 7

November 1994 - January 1996 (1 year 3 months)

As Senior Consultant for Patni Computer systems (BaaN Partners), in India, I led the team responsible for designing and developing a Licensed Manufacturing Warehouse System for BaaN Malaysia. I designed and developed Vendor Final Shipping processing module and enhanced the functionality of the Manufacturing module in BaaN IV for Sony in India & Japan. Also, I customized and implemented BaaN for Hitachi Industries Inc., in Singapore and Thailand. Sr. Software Engineer at Kirloskar Pneumatic Company Limited September 1992 - November 1994 (2 years 3 months)

As Senior Software Engineer for Kirloskar Industries, in India, I led the Spare System Team of 12 software engineers. The team designed and developed the Gross & Net Plan Module for the MRP software system using “C”, Unify, Accell, SQL on SCO UNIX platform. I designed and developed the Proposal Costing System for the Spares system using “C”, SQL, Unify Database on SCO UNIX platform. Programmer Analyst at Datapro

September 1991 - September 1992 (1 year 1 month)

As Programmer Analyst for Datapro Consultancy Services in India, my responsibilities included designing and developing Management Information systems and Decision Support systems using Oracle, C, SQL on Unix Platform.

Areas of expertise

Functional Specialty:

• Business solutions consulting for SCM/end-to-end functional assessment

• Supply-chain Implementation methodology and comprehensive solution development

• E-business based ERP, SCM, BI, CRM and Portal Solutions Architecture

• Change management recommendations and proposal development

• Project planning, pricing & cost model development

• ERP consulting in modules in, Manufacturing, Sales and Distribution Modules for Discrete/Repetitive & Process Manufacturing

• Jupiter/SLC/PM2/Value proposition methodology for project implementations

• Applying Six Sigma Quality Process Methodology

Technical Specialty:

• Extensive knowledge in ERP and SCM Assessment and Configuration

• Sterling/Yantra Order Management Training

• Certified by BaaN India for BaaN Distribution and Tools. Completed BaaN ERP training in the Manufacturing, Distribution, Finance and Tools modules.

• Successfully completed the Demand Management for Implementers course conducted by i2.

• Trained in consulting and assessment aspects of SCM and SRM for i2 suite

• Successfully completed the Sterling Commerce SCM course conducted

• Methodology based project management, software deployment and post “Go Live”

• Accelerating Leadership Performance Training at GE Crotonville Center for Leadership Development Facility

• Green Belt Training at GE Energy Facility in Atlanta, GA

• Black Belt Training at GE Energy Facility in Atlanta, GA SANJAY CHEERAN PROFILE 8

• Professional Soft Skills Courses & Mandatory courses in GE, EDS/AT Kearney & AT&T

• Certified Project & Program Management Professional Soft Skills Courses & Mandatory courses at IBM, GE, EDS/AT Kearney & AT&T

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