Project Manager Office

Administrative professional accomplished in agile office management, in both office and remote settings. Excellent oral and written communication skills with experience in collaborating with offshore teams, stakeholders, and clients. Possess creative, engaging, conventional and modern ideas- designing presentations for global audiences.

SKILLS & EXPERTISE

Microsoft

Publisher

Outlook

Excel

Word

PowerPoint

Adobe

Creative Suite

InDesign

Photoshop

Acrobat

Illustrator

Dreamweaver

Technology

Database Development, Web Design, SQL, XML, PHP,ASP.Net, UI, UX

CRM- Salesforce, VCita, EMR/EHR

Hubspot, Hootsuite, SEO/SEM

Google Analytics, Bing Webmaster

Google Docs, Dropbox, YouTube

Wordpress, Joomla, Drupal, Ecommerce, PayPal

Email Campaigns- Constant Contact, MailChimp, RSS

Social Networks- Facebook, LinkedIn, Twitter, Google+

Highly organized, and proactive with risks, developing effective protocols and following regulations and guidelines systematically. Expert administration specialist with strong documentation skills-operations analysis, complex problem solving, judgment and decision making. Passion for learning and a poised, flexible approach.

Professional Experience

Medical Office & Web Manager- Business Analyst/Project Manager 2014 - Present

MetroWest Urology - Natick, MA

Develop business cases for projects, identifying stakeholders and defining scope, opportunities, proposed solutions, benefits and risks;

Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats.

Managing staff with a focus on agile growth development and guiding work flow.

Recommend controls by identifying problems; writing improved procedures.

Define project requirements by identifying project milestones, phases, and elements.

Monitor office progress by tracking activity; resolving problems; publishing progress reports; recommending actions.

Maintain system protocols by writing and updating all standard operation procedures.

Prepare technical reports by collecting, analyzing, and summarizing information and trends.

Coordinate all aspects of a fast-paced office and project workflow including project planning, execution, communication, functionality, quality, risk, schedules, and cost effectiveness

Manage international communications on and offline

Web design/ redesigns, landing pages, Email campaigns

Surveys, Social Networking- Facebook, Twitter, Google +, YouTube

Google, Bing SEO/SEM, CRM with Patient Portal

Web Development Marketing and Communications - Software Enterprise Systems 2010 – Present

Freelance Web Design - Marlborough, MA

Custom web design for a large variety of global audiences. Perform or direct web site updates; write, design, and edit web page content, direct others producing content.

Design user requirements to determine technical requirements- friendly UI, story boards, and wireframes.

Innovative and creative graphic design for info-graphs, banners and web pages using Adobe, Google and Microsoft products.

Effective, efficient and impactful lead generation.

Performance measurement with analytics and database design.

Actively pursues educational opportunities expanding my knowledge with new codes, best practices and agile approaches.

Custom E-Commerce solutions, SSL with proven security applications.

Develop testing scenarios and validating codes utilizing latest Quality Assurance techniques and methodologies such as CMMI, PDCA.

Strengthened collaboration and brain storming with clients by developing a systematic and thorough requirement team building techniques to greatly reduce risks and scope creep-Agile and Scrum methodologies.

Implement W3C standard practices and Google recommended protocols for web development and A/B testing.

Establishes authority, constraints and guidance using SOA Governance standards.

State of the Art Training Practices- using Adobe Connect, GoToMeeting, and other live meeting platforms. Develop training manuals and video presentations for users.

Field Coordinator - Retired Senior Volunteer Program 2007 - 2009

MaineGeneral Health Hospital - Waterville, ME

Collaborated, coordinated, developed, and managed non-profit volunteer opportunities for seniors within three counties. Oversaw 300 volunteers and more than 30 non-profit organization sites.

Facilitated major fund raiser for community service in annual auction exceeding our goal of raising more than $9,000 by 8%

Increased productivity working with hospital IT team implementing computer software programs for managing donations, funds and stakeholders.

Represented HealthReach RSVP commitments to senior volunteers standing on active boards such as TRIAD and the Maine Commission for Community Service.

Created presentations using PowerPoint, web marketing and other media to effectively recruit new volunteers and non-profit organizations.

Engaged large audiences in public speaking, events and forums.

Facilitating large training and orientation seminars, appreciation, and recruitment events for new volunteers and station programs.

Transferred administration from paper to technology using Microsoft Office programs such as Excel.

Confer with management and development teams to prioritize needs, resolve conflicts, develop content criteria, and implement solutions.

EDUCATION

Master of Information Technology, Specialization in Enterprise Software Architecture 2014

Capella University - Minneapolis, MN *Honors

Bachelor of Science in Human Development & Family Studies, Specialization in Psychology 2006

Southern Christian University - Montgomery, AL *Magna Cum Laude

Certificate Medical Office Assistant, Administrative Procedures 2015

Ashworth College – Atlanta, GA *Honors

ONLINE PORTFOLIO

Website: http://shari-bowen.com

LinkedIn: http://www.linkedin.com/in/bostonmetroweb

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