Manager Customer Service

RESUME OF: Darin L. Vaughner`

***** ***** ***** **. • Apple Valley, CA. 92308

********@*****.***

Cell: 760-***-****

EDUCATION: Bachelor of Science in Telecommunications Management

(1996-2000) DeVRY Institute of Technology, of Southern CA.

Over 16 years in the military. Red belt in Lean Six Sigma continuous improvement.

Supply chain management with 11 years cross-functional experience. Innovative leader with the ability to create strategies and set challenging goals that deliver results. Able to work through management teams and across organizational boundaries to optimize the business process and gain alignment when implementing change. Experience working with both internal and external supply chain partners. Experience leading lean process improvements and project teams in an effective application design. Management experience in WMS computer application support, analytical and/or consulting experience. Logistics management business and delivery processes, experience in operation management, project management or systems implementation and/or support with progressively more complex responsibilities and accountabilities. Effective communication, interpersonal, customer service and presentation skills, meeting facilitation, making presentations and providing consultation. Strong critical thinking and analysis. Involvement in the planning of all transportation for cost savings for LTL, TL and all case picks and drop shipments. Developmental meeting for safety regulations for OSHA and EHS.

EXPERIENCE:

09/2015 – 08/16: Ryder Integrated Logistics

Logistics Manager

Location Manager for Harman Kardon Fontana, CA. facility and responsible for overall Inbound and Outbound operations to include:

Lead, develop, implement and monitor supply chain strategies to ensure attainment of long term and short term objectives as it relates to product availability, distribution, planning, warehousing and order processing.

Provide system and procedures and implement them to ensure effective warehousing to protect, secure and preserve all products with accurate stocks level, minimizing losses or damages.

Provide reliable and cost effective delivery of products to the customers by implementing effective distribution systems and procedures as well as transportation arrangements.

Effective inventory planning to have the right products at the right time with the right quantity.

Coordinate inventory requirements with IC management

Provide accurate and timely responses to inquiries regarding product availability, shipping lead times, and plant shipping targets to the Customer.

09/2013 – 09/2015: Ryder Integrated Logistics

Logistics Manager (Sun Power)

Managed transportation logistical support for a $2.6 billion dollar solar farm project located in Antelope Valley.

Duties included interfacing daily with customer liaison scheduling and arranging site facility carrier deliveries.

Developed WMS receiving process for the site

Organized and maintained inventory control to customer contractual agreement of 98.5%.

Introduced Six Sigma to the customer and Ryder staff and rolled out LSW to ensure the lean journey was upheld.

Developed ADHOC reports and tailored to customer needs to include implemented spreadsheet calculators for Ryder TM operations.

Directly responsible for daily, weekly and EOM KPI’s and metric reports

Responsible for two site drivers needed to shuttle customer material throughout the projects 13.4 square mile area.

10/2011 – 9/2013: Ryder Integrated Logistics

Customer Logistics Manager

Trained staff to stay customer driven and focused while ensuring Ryder safety was first priority.

Developed macros and databases to assist as tools in daily operations for data input. Tools also used as data collection point for daily, weekly and end of month reporting.

Ensure contractual KPI’s are understood throughout the warehouse and complied to.

Create value by developing innovative ideas to enhance operation activities.

Ability to put milestones in place to assess multi-project shipping/Receiving, also to include resource allocation with internal staffing.

Respectfully give guidance and direction and continue to listen to personal views.

Conduct weekly operations assessments with management team.

Inform the team of facility expectations and obtain essential support agreement and commitment.

Ability to keep communication open throughout management, expose and resolve any issues as they arise.

Responsible for increasing operation productivity and maintaining a 25% profit margin to report EOM revenue.

Managed 250+ associates during rework project.

12/2007 – 10/2011: Ryder Integrated Logistics

Customer Logistics Supervisor

Train, motivate, coach, and mentor Ryder associates in order to produce superior shipping and receiving results

Communicate with Operation Manager to ensure correct product and correct amounts are shipped or received

Ensures correct paperwork is being followed and the correct trucks are being loaded

Organizing and managing day-to-day operation of logistics personnel to ensure accurate and on-time order fulfillment

Help determine the necessary manpower needed in the Operations according to volume levels

Communicating and consistently applying policies, procedures, practices, and standards

Assisting in the identification and implementation of continuous improvement opportunities and customer satisfaction opportunities within operations

Evaluating and managing reports to improve efficiencies and work flow

02/2005 – 12/2007: Ryder Integrated Logistics

Metrics Analyst

Manage Metrics and relationships between Ryder and its customers.

Independently work with all levels of Ryder logistics employees to streamline work flow through the warehouse.

In charge of metrics for inventory, on-time-shipping, carrier performance, shipment accuracy, dock to stock, system performance, system up time, inbound and out bound man hour productivity, inbound and outbound cartons and containers as well as overall warehouse space utilization.

Made ADHOC reports and slide presentations for plant manager.

Advance skill set in MS Excel building formulas for KPI reports and assisting with customer ADHOC spreadsheets.

Skills Set:

Customer Service Management/Visio/MS Office Suite/MS Project 98/MS Access /Provisioning/Planning & Forecasting/Budgeting/TCM Training/Presentation Skills/Interpersonal Skills/RFP Process/Telecommunications Proposals

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