Nichole O. Thompson

**** ******** ****, ******* ** 32839-• 347-***-**** • ac0bjm@r.postjobfree.com

Professional Summary

A passionate intercultural expert, who has a blend of experience in curriculum development, individual and group training; and is committed to quality performance, with an ability to learn new procedures quickly. A high-performer, focused communicator, who has advanced interpersonal client relationship management skills. Demonstrates exceptional leadership, customer retention that is customer focus, and committed to achieving outstanding results.

CORE COMPETENCIES

• Oral Communication • Customer Retention • Consultative Sales • Organizational Development • Customer Relations• Conflict Resolution • Customer Service •Teamwork • Problem Solving • Leadership Skills• Analysis/Resolution • Event Planning• Solution-Focused • Training/Development• Critical Thinking • Sales and Business Development • Advanced Computer Skills

P R O F E S S I O N A L E X P E R I E N C E

Great AuPair-USA

August 2015- Present

Local Care Coordinator Orlando, FL

Lead strategic and planning meetings monthly for 30+ students

Oversee selection and implementation of curriculum to increases student involvement

Monitor budget and financial stewardship of students to see students management skills

Communicate effectively to staff and families monthly to see students progress

Create, execute, and maintain security procedures for students transition in the USA

Monthly house visits to insure safety of students in a balanced home involvement

Computer Lab Attendant August 2012 - January 2016

Nova Southeastern University

Orlando, FL

Work closely with new students to execute test in a lab environment

Responsible for new student orientation and enforcing all lab policies, rules, and procedures

Supervise computer users to ensure that they are authorized for access

Maintain familiarity with the list of software’s` used in the lab

Tested special features of lab supported software packages on computers

Assist students with general software usage problems and/or direction to resources who may be of assistance

Operated troubleshoot for instructors during scheduled classroom sessions

Academic Coach - AmeriCorps August 2014 - July 2015

United Way

Orlando, FL

Mentored 60+ diverse group of students ages 14-18 years of age

Implemented monthly presentations for students that overview improvement readiness skills for gradation

Project Planner on events for college readiness and vocational

Strengthened students skills on reading and writing which resulted in improved reading and writing test scores

Shaped and implement large-scale service days as part of the Hands-on Schools initiative

Community Assistant August 2013 - July 2014

Asset Campus Housing, Sterling Central Orlando, FL

Established and maintained contact with 1,500+ residents, to promote community development within area

Completed necessary surveys, evaluation reports, and other administrative reports in a timely manner

Facilitated and assisted in the development of a 45+ Community Events

Reported maintenance and facility concerns

Documented conduct violations and reported maintenance concerns

Tracked community occupancy which led to retention of property leases

Program Leader August 2012 - July 2013

YMCA

Orlando, FL

Taught lesson plans and facilitated activities to trail group of 30+ students which resulted in a successful learning experience

Maintained a positive discipline: taught and directly reprimanding students each and direct reprimanding them; firmly and consistently enforce the rules for a safe environment

Promoted students career path aligned with their goals

Provided leadership and positive role-modeling to students throughout the duration of their experience at YMCA

Professional Tutor August 2012 - June 2013

Academic Advantage Manhattan, NY

Designed and implemented exercises and activities to facilitate student's academic improvement of 40+ students

Assisted in arranging various special academic programs which were in addition to normal tutorial sessions

Maintained all records required to document student's attendance and academic progress

Provided tutorial and academic support services for Elementary & High school students

Organized, facilitated, and tracked tutorial sessions (online MS Word, MS PowerPoint, Database)

Maintained communications with staff and coordinators weekly that resulted in improvement plans

Pricing Specialist September 2011- December 2013

Macys Staten Island, NY

•Executing marketing changes (price change for new sales)

•Merchandise transfers to increase sales (reposition items to increase sales)

•Preventing loss of merchandise by tracking the number of items

•Assist in mass pricing adjustments (major sales increases)

•Establish positive and strong manufacturer relations

Education

M.S. Education, (Science Education) 2016

Nova Southeastern University Orlando, FL

B.S. Fitness & Wellness, (Science Education) 2011

Oakwood University Huntsville, AL

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