IT Support and Administration

* * * * *

Hustin Kava

**********@*****.***

+1-403-***-**** Calgary, Canada

Skills

IT Support Technician

Information Management Administrator

Employment Summary

JAS Ltd – Contract Work (2016)

Responsible for the assembly of oil spillage recovery equipment components.

The project was successfully completed under budget and on schedule. IT Support Technician - Independent Contractor (2014 – 2015)

Provided technical support to customers via phone and in-person.

Completed set-up and installation of operating systems. Microsoft products and hardware.

Walked customers through step-by-step process for troubleshooting hardware issues.

Assisted customers with anti-virus program installation and virus removals.

Used excellent problem solving skills for troubleshooting problems.

Repaired and if necessary, replaced computer hardware components. Information Management Administrator - ConocoPhillips (Contract 2012- 2013)

Organized, entered date and prepared electronical filing system of confidential information for offsite storage.

Secured backup files and documentation for several major projects including Parsons Lake, McKenzie Gas Pipeline and other Arctic projects.

Ensured that the confidentiality of sensitive information was always protected and was in compliance with company standards and procedures.

Provided progress status and made recommendations on an ongoing basis to the Business Unit VP and Information Manager.

Participated in departmental progress and coordination meetings.

Maintained document master lists and supported the information manager in implementation of document control best practices. Computer Technician – Independent Contractor (2010)

Provided technical assistance and support to clients with PC hardware and software issues.

Handled technical troubleshooting, including system crashes, slow-downs and data recoveries.

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Installed software and repaired computer hardware.

Walked customers through problem solving process.

Cleaned up infected computers.

Information Management Administrator - ConocoPhillips Capital Projects (2008 - 2009)

Organized and uploaded project data and deliverables into project information management system (PIMS).

Maintained record base cleanup and incorporated changes as part of records database maintenance.

Performed verification comparison between hardcopy against PIMS.

Built detailed spreadsheets to track record audits.

Supported owner operated, joint venture projects and other disciplines on various needs. Sales and Support Associate – Staples Calgary, Alberta (2007)

Assisted customers with electronic products and computer software.

Processed all new deliveries and stocked all the products throughout on the shelves.

Ensured returned items were recorded and necessary paperwork completed. Summary of qualifications and skills

Comp TIA A+ Certification (in progress) - Academy of Learning College.

Achieved Certificate of Excellence in Off-campus program - Alberta Distance Learning.

General Education Diploma - Bow Valley College – 2011.

Proficient with Microsoft Office.

Project Integrated Management System (PIMS) and database.

Experienced with troubleshooting various software’s and all current antivirus software’s. Noteworthy

Excellent communication and time management skills.

Ability to learn quickly, prioritize tasks and work independently with minimum supervision.

Work well with cross functional teams.

Participated in Oil Sands field trips to gain extraction and processing knowledge. Additional information

Dual Nationality – Canadian and British.

References can be provided upon request.

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