Customer Service Microsoft Office
Resume:
Ashley Queenan
Reading, Ma, ***67
**********@*****.***
EXPERIENCE
Epilepsy Foundation, Billerica MA Inbound & Outbound call center representative
January 2016- PRESENT
●Take incoming calls of donors wanting to make pick ups
●Answer any questions Donors may have
●Direct them to the right information if need be
●Call for donations of used clothing or household items
●Cancel pickups & reschedule if needed
●Confirmed pick ups
●Review donor's information with them & change if needed
●Voicemails
●Reschedules pick ups if driver emergency
Kindercare, Stoneham MA Assistant teacher
September 2015 - January 2016
●Took care of Children ages from newborn to preschool
●Changed Diapers or helped assist in bathroom
●Gave out food or fed child their food
●Put down for nap or kept them quiet during nap time
●Put a together a monthly calendar of events
●Did arts & crafts
●Sang, danced and used instruments
●Story time
●Cleaned & sanitized classroom at the end of the night
Epilepsy Foundation, Wilmington MA Outbound call center representative
April 2015 - September 2015
●Call for donations of used clothing or household items
●Cancelled pick up
●Confirmed pick ups
●Review donor's information with them
Caregiver, Bedford Ma Nanny
July 2014- December 2014
●Took care of a 5 month old, a 2 year old & a puppy
●Took dog out when needed
●Put kids down for naps
●Made lunch
●Cleaned House
●Changed Diapers
●Gave baths when needed
●Arts & crafts
●Reading time
●Game time
●Taught ABC’s, Shapes & Colors
Bobcat Of Boston, North Reading Ma Service Secretary December 2013- March 2014
●Answered phones
●Made,Scanned,Copied and Faxed paperwork
●Payroll
●Typed up the technicians job stories
●Ordered supplies for the office & took inventory of items
●Made appointments for in and outside work
●Helped with questions over the phone
●Transferred calls to other departments
EDUCATION
Whittier Regional Vocational Technical High School, Haverhill,MA Diesel Technology
August 2008- May 2011
Intercoast Career institute, Salem, NH certificate in Drug and alcohol counseling
MONTH 2012- MONTH 2013
SKILLS
Microsoft office, Microsoft word, PowerPoint, Bookkeeping, Billing, Customer service, Faxing, Filing, Inventory, Typing, Phone skills, Problem solver, Caring, Hardworking, Team worker
LANGUAGES
English
Contact this candidate