Customer Service Manager

Matthew Ray Troncoza

*********@*****.***

**** ******** ****** *****: 562-***-****

Whittier, CA 90606

Professional Experience

Attributes:

Excellent customer service skills – project a friendly and outgoing personality. 5+ of years experience in performing Administrative and Clerical support functions. Ability to prioritize effectively and demonstrate good judgment. An eye for details. Fast learner - Trainable. Work well Under Pressure. Utilize good verbal and written communication skills and be a team player. Provide prompt, friendly, and helpful service.

Newegg Computer and Electronics Internet Retailer Whittier, Ca.

Customer Service Agent 02/16 - Current

Responsibilities:

Proficient in billing and shipping protocol.

Able to read and interpret documents such as department manual.

Organized and able to multi-task while maintaining a high level of accuracy.

Answer phone calls as well as Emails/Chats and Word Processing at a rapid pace.

Able to work a flexible schedule to meet the needs of the business – evening and weekend shifts.

Edit, analyze and compile data reports and documentations with great precision.

Hard Rock Café- Hollywood, CA

Bar-back / Trainer / Server, 7/10- 01/15

Responsibilities:

Assisting bartender in maintaining the functionality of the bar

Training new team members in being fully knowledgeable of job expectations

Take Food orders with complete knowledge of constant changing menu

Multitasking efficiently in a high volume restaurant (max capacity of 300 people)

Comprehending and executing the needs of multicultural people

Steak Corral

Busser / Server, 8/09-7/10

Responsibilities:

Assisting with the duties of both front and back end operations, and help expedite work needed

Demonstrated ability to maintain proper condition and sanitation of dining areas and servicing tools

Organized tables efficiently without making noise

Assists customers in ordering decisions by providing information on menu items

Relay orders to the kitchen and ensure accuracy and speed of order

Mervyn’s - Whittier, CA

Sales Associate / Floor supervisor, 3/08- 6/09

Responsibilities:

Displaying excellent knowledge of merchandise for customer’s inquiries

Utilizing office productivity tools and databases

Accurate cash and receipt handling

Making weekly schedules for employees

Key holder for opening/closing store and maintaining a well kept store front with stocked shelves

Education and Additional Skills

Rio Hondo College - Whittier, CA (9/08- 5/10)

Associates Degree- concentration in Psychology and Behavioral Science

Current California Food Handlers Certificate

Experience with Micros and POS

Up-to-date Computer Literacy/Competency

References:

Chris Lopez (Newegg Manager) 562-***-****

Shane Tucker (HRC Manager) 213-***-****

Michele Arce (Mervyn’s Manager) 562-***-****

Moshik Santo Ma (Architect AIA Lead AP) 213-***-****

Contact this candidate