Business Analyst, Business Systems Analyst or Systems Analyst roles

Carole Ann P. La Micela

https://www.linkedin.com/in/carole-la-micelaba/

(864)918–0857 *********@***.***

SUMMARY

An excellent Business Analyst with broad IT experience as a developer, systems analyst and business systems analyst in Insurance, Wireless Communications, Retail, Finance and Public Utility industries. Known as a business partner to the user community, utilizing experience gained as a business process analyst. Extremely thorough with a goal of eliminating ambiguities and minimizing defects found in the testing phases. Experienced in all phases of the SDLC.

Software Experience Includes:

Oracle

HP Quality Center

SharePoint

RDB

COBOL

Unix

SQL

Visual Basic

Jabber

PL/SQL

Java

Lync

soapUI

C

Visio

PROFESSIONAL EXPERIENCE

United Health Care, Minnetonka, MN (telecommute from Simpsonville, SC) 2015 – 2017

Business Analyst Consultant - Dental Technology

Worked with stakeholders to gather and define business requirements.

Analyzed business needs and proposed solutions.

Created and executed test plans and test cases for QA testing and UAT.

Documented project requirements and risks.

Created documentation regarding reports including user guides and calculation formulas.

Created and documented best practices and communication plans.

Assisted project manager with creating project plans with deliverables and timeframes.

Documented current and future state business processes for claims, pre-treatment estimates, appeals, grievances and fair hearings.

Analyzed and recommended areas for improvement for current business processes.

Eliminated manual processing and assisted with transitioning users to an application by making necessary technology changes.

Assisted with implementing improved business processes.

Used MS Word, Excel, Outlook, PowerPoint, Visio, Jabber, WebEx, SharePoint.

MetLife, Greenville, SC 29607 2006 – 2015

Lead Business Systems Analyst - Dental, Disability, Life, Auto, and Home Insurance Web Applications and Web Services

Elicited and defined stakeholders’ business requirements.

Performed analysis and documented detailed functional and non-functional requirements for system design/enhancements

Liaison between the business, IT Development, QA and UAT teams.

Performed IT unit testing inclusive of using soapUI to test web services.

Reviewed, revised and made additions to test plans, test scenarios and test cases.

Led triage for research and resolution of defects found in the QA and UAT phases.

Conducted analysis and design of a new single platform for all company products.

Communicated application enhancements and coordinated testing with internal and external customers.

Created and implemented BSA methodology and best practices.

Lead for a team of business analysts for creation of a new application for a new product launch.

Served as the Use Case Quality Control Analyst for approximately one year, reviewed all business analysts’ documentation for the department to ensure they were comprehensive enough for offshore developers to perform coding.

Wrote and conducted training for business systems analysts from multiple departments.

Authored procedural set up and troubleshooting documentation used by federal and state agencies interfacing with MetLife.

Used soapUI, HP Quality Center, Word, Excel, Outlook, PowerPoint, Visio, Lync and WebEx.

Verizon Wireless, Warren, NJ 07059 1998 – 2006

Sr. Programmer/Analyst - Point of Sale System

Determined client requirements, performed project analysis and wrote specifications.

Developed and tested system additions/enhancements.

Performed project planning and scheduling activities.

Wrote technical, procedural and troubleshooting client documentation.

Performed reporting analysis, design, testing and troubleshooting of post-production issues.

Reviewed monthly and annual reports for accuracy prior to disbursement to the Finance department.

Used COBOL, Visual Basic, Java, Unix, VMS, DCL, SQL, Word, Excel and Outlook.

ADDITIONAL RELEVANT EXPERIENCE

Toys R Us, Rochelle Park, NJ

Systems Analyst

NJ Housing and Finance Agency, Trenton, NJ

Programmer/Analyst

EDUCATION

Bachelor of Science Degrees in Mathematics and Computer Science

Wilkes University, Wilkes-Barre, PA

CERTIFICATIONS

Certified Business Analyst - ESI International / George Washington University

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