Technical Support Project Management

Farhan Hamdan

**** ***** *****, ** *****, TX ****1 713-***-**** *********@*******.***

Fully Work Authorized No Visa Sponsorship Required PROFESSIONAL SUMMARY

IT professional and certified PMP, CCNA and MCP with 9+ years of experience in designing, building, configuring and administrating IT solutions. Seeking opportunity to utilize skills as IT Professional in technology driven company that encourages innovative thinking and career development Key Skills

IT Department Management

Project Management

Designing, Building and Configuring Networks

and Datacenters

IT Administration

Procurement

Win Server, AD, GPOs, Exchange, WAN,

LAN, VPNs, Security, VOIP, VMs

Bilingual (English, Arabic)

PROFESSIONAL EXPERIENCE

Day One Support

Black Box network services, Houston, USA 7/2016 – Present The Home Depot network refresh project (US & Canada)

Troubleshooting post installation connectivity issues

Submitting project deliverables in timely manner

Create Wireless network heat maps

Cisco and HP switches firmware upgrade and configuration

Logistics

Scheduling

Perform Quality assurance on network installations

Communication (Blackbox,HP, AT&T and Home Depot) Head of IT Department 6/2013 – 12/2015

Arabtec Construction, Amman, Jordan

Largest construction company in Persian Gulf, responsible for building Burj Dubai (Khalifa)–tallest building in the world

Joined Arabtec Jordan as second employee and took major role in establishing Jordan operations to construct Hilton Dead Sea Resort and Spa as well as St. Regis Amman Hotel and Residence

Managed IT department and personnel (recruitment, orientation, and day to day operations) and $1.2 million budget

Ensured establishment of IT infrastructure (network, servers and configuration, including server virtualization, NAS, SAN, VOIP, Cisco CME and switches, Polycom Video Conference, VPNs, AD, firewalls) at 5 office locations

Managed successful implementation and migration to Oracle ERP System including following modules (HR and Personnel, Payroll, Accounting, Contracts, Procurement, Inventory, Assets and Project Management)

Utilized IT infrastructure and optimized requirements to produce efficient and cost effective configurations, achieving 30% cost reduction

Oversaw IT procurement and ensured proper documentation and smooth operation, led negotiations with suppliers and managed to get up to 80% discounts on list prices Projects:

1. Building IT infrastructure for St. Regis Hotel and Residence site offices, ($250K budget):

Infrastructure served 120+ users

Reduced cost by 30% through requirements negotiations and technology optimization 2. Oracle ERP system implementation. ($180k budget):

Managed communications and collaboration of 50+ stakeholder across 5 countries to complete project

Completed project in a remarkable time (50 days) IT Section Head 12/2011 – 10/2012

Saudi Oger Ltd, Amman, Jordan

One of largest contracting companies in the region with 10,000+ employees

Led and managed IT department to provide, operate and maintain all IT-related services and to meet company needs

Constructed 3 years Open Value Agreement with Microsoft which resulted in 40% cost saving

Provided technical support, backups, recommendations for technical acquisitions, IT procurement and handled IT related contracts

Issued and applied IT policies and procedures

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Managed and trained 3 IT personnel in 3 different locations Projects:

1. Migration from Exchange 2003/Win Server 2003 to Exchange 2010/Win Server 2008

Good planning and preparation resulted in 0.01 downtime

Setup served 350+ users

2. Upgrade 350+ PCs from Windows XP to Windows 7, completed project with 0 data loss incidents Network Administrator 8/2009 – 12/2011

Redesigned and reconfigured data center and network for two site offices (Saraya Aqaba, largest beach resort in Jordan, and Abdali Boulevard, new downtown of Amman)

Provided technical support, backups, network and data center administration

Took initiative to design and apply internal website (Intranet) for Jordan branch which was used by 350+ users and resulted in better communication and information sharing across organization

Installed, configured and performed troubleshooting for computers, servers, firewalls, routers, printers and plotters

Projects:

1. Revamp data center and network for Saraya Aqaba site offices ($100k budget)

New setup served 150+ users

Saved $20k on passive components

2. Implementation of Primavera Contracts Manager system ($160k budget)

Took initiative to step in and rescue project from failing

Project resulted in raising the performance and efficiency of Document Control department by 70% Technical Support 3/2007 – 8/2009

I Consult, Amman, Jordan

IT consulting company specializing in building, implementing and servicing IT infrastructures and solutions

Provided IT services and support for major oil, gas and contracting companies including: Network design and implementation; Routers, switches, firewalls and VPNs configuration; Installing, configuring and troubleshooting computers, printers, plotters and scanners; Exchange server and Outlook installation, configuration, maintenance; Building and managing Active Directory and applying group policies and security templates; Sharing files and folders with right permissions; Recovering critical data from corrupted disks; Removing viruses and threats from computers; Performing scheduled and manual backups on data and emails; Writing daily / monthly reports and technical documentation Projects:

1. Develop customized in-house archiving solution (iArchive)

Initiated project and led team to develop app rather than buying expensive one

App was branded as one of company’s products and achieved 400% ROI in first sell EDUCATION

BS, Computer Information Systems 2007

University of Jordan, Amman

Ranked 1st in Jordan, largest and oldest institution of higher education in Jordan PROFESSIONAL DEVELOPMENT/AFFILIATIONS

Certificates

Project Management Professional (PMP), PMI March 2016

Certified Fiber Installer, R&Mfreenet June 2009

Certified Copper Installer, R&Mfreenet June 2009

Microsoft Certified Professional (MCP), Microsoft June 2008

Cisco Certified Network Associate (CCNA), Cisco March 2008 Courses

PMP, Method Corp January 2016

Technical Writing, Arabtec construction February 2015

Entrepreneurship and Business startup, Oasis 500 January 2013

Business Etiquette, Saudi Oger March 2012

Certified Ethical Hacker, Pioneers training center June 2008

MCSE, Pioneers training center April 2008

CCNA, Pioneers training center March 2008

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