JOSE L. SANCHEZ

Southington, Ct 203-***-**** ac0beq@r.postjobfree.com

Objective: A position as an IT technician specialist that will utilize my skills and talent of experience and will also provide an environment for expanded learning.

Core Competencies:

Active Directory, Microsoft Office Suite, Help Desk, InfoBlox, MAC OS Track It, Windows 7 & 8, BMC Track IT, Log Me In Rescue, Invision, Doc Link and Easy Vista. Repair and build Dell laptop and desktop computers to corporate specifications. Trouble shoot laptop and desktop computers, network print servers and printers. Network Administration.

Reliable and detail oriented.

Flexible, adaptable and eager to learn.

Excellent communication, organizational and customer service skills.

Skilled at handling multiple projects simultaneously.

Work well independently and as a team player.

Fluent in both English and Spanish.

Conserva (Formerly PCNet) IT Consulting

Company: ESPN Bristol, Ct

IT Desktop Support Contractor (Nov 2015 to March 2017)

IT technical Coordinator.

Responsible for coordination of laptops and desktops for US and International ESPN employees.

Assist with laptop builds.

Assist with deployments.

Pack and ship computers to remote users and home offices.

Aquinas IT Consulting

Company: Blue Buffalo Wilton, Ct

IT Desktop Support Contractor (July 2015 to Sept 2015)

Build and reimage Lenovo laptops Windows 7 & Windows 8.

Analyze and correct any and all program issues.

Record, update and document requests using BMC Track It.

Replace faulty Lenovo computer equipment and install peripherals.

Install and remove necessary and obsolete programs.

Support remote users via Log Me In Rescue.

Pack and ship computers to remote users and home offices.

Answer and address calls from the Help Desk.

Support iPhone & Android mobile phones.

Insight Global IT Consulting

Company: Hubbell Inc, Headquarters Shelton, CT

IT Desktop Support Contractor (April 2014 to March 2015)

Repair and rebuild Dell computers for the corporate offices and field representatives.

Analyze and correct any and all program issues.

Build and reimage Dell laptops and desktops.

Provide printer support.

Heavy contact with Dell Customer Support for equipment repairs and warranty replacements.

Install/Remove necessary and obsolete programs.

Replace faulty Dell computer equipment and install peripherals.

Administered VPN access and assist customer to authenticate.

Working with groups within IT infrastructure and IT applications in resolving problem issues.

Record, update and document requests using IT service desk ticket system Remedy.

Excel Partners IT Consulting

Company: People’s United Bank

IT Support Contractor (June 2013 to January 2014)

Assist with Help desk requests concerning Clients network.

Repair and rebuild Dell computers for bank branches and corporate offices.

Replace faulty Dell computer equipment and install peripherals.

Build and reimage Dell laptops.

Pack and ship computers and other items to branches and other offices.

Install/Remove necessary and obsolete programs.

Analyze and correct any and all program issues.

Heavy contact with Dell Customer Support for equipment repairs and warranty replacements.

Assisted Manager with computer setup in Active Directory and Infoblox.

Worked closely with users during Windows 7 conversion, software and hardware upgrades.

Stat Oil

Contract Position

IT Support (November 2012)

IT Support for the trading floor troubleshooting of any IT issues including but not limited to: networking, email issues, PC’s, laptops, phones, printers, and monitors.

Information Technology Customer Service Business Representative.

Danbury Hospital Danbury, Connecticut (1999 - 2011)

Primary responsibilities included answering multi line ACD Help Desk phone and supplying remote IT support. Created tickets via Help Desk Application and worked collaboratively with technician to ensure customer satisfaction.

Network administration created network accounts, home drives, permissions and shares of dept drives on domain controllers.

Repair home drives/shared permissions.

Created MS Exchange accounts and configured desktop client for email.

Trouble shoot network print servers and printers on and off site.

Administered Internet access and Firewall.

Supported Hospital pagers & Wireless phones.

Administered VPN access and assist customer to authenticate.

Administered Siemens custom software Invision and Doc Link Portal.

Host Active Directory. Created accounts and assigned permissions and Groups.

Provide field service as needed.

Materials Management Supervisor Laundry Service and Materials Distribution,

Danbury Hospital Danbury, Connecticut (1990 - 1999)

Patient Care Transporter

Danbury Hospital Danbury, CT (1988-1990)

OR Attendant

St Vincent’s Hospital Bridgeport, CT (1978-1988)

Education: Central High School Bridgeport, CT

References: Available on request

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